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“Local people that talk to you and try to help you. The young men that filled my propane tanks were helpful, even coming to my car to get the tanks, very polite and did not act like I was bothering them like most other employees at other stores.i would recommend everyone to support this store. 5 stars +”
“I'm giving a five rating because harbor freight had a very similar item to one in Tractor Supply yet was half the price. I don't know where this tire was manufactured, but the one at Tractor Supply was made in China, so I don't think that was the reason for the difference in price. Also, the bathroom here is so super clean and well thought out. Good job guys.”
“Ace certainly is the place to go, the workers and service were exceptional. Always have what I need and they are always friendly to you put with any questions. They certainly seem to know where everything is in the store.”
“What a hardware store should be. If you want something, they are eager to help. Big box stores stink. Visit your local hardware store. They literally have almost everything”
“After years of trying to figure out how to get broken craftsman tools replaced I went to this ace hardware store. A young gentleman at the store showed me a scanable code taped to the counter. He scanned it into my cell phone and i went home filled at the form and sent it. Within 15 seconds i had a phone call from craftsman. I read the serial numbers from the tools to the person. Replacement tools are on the way! Thanks!”
“Nice larger size local Ace. I tend to always find what I need here without the longer drive to Wilkes Barre or Dickson City. From specialty screws, to driveway patch, to bird seed, even coal stove gaskets and bagged coal they have it at a fair price.”
“They have a little bit of EVERYTHING to get you by. A good selection of the things you need. They're friendly, knowledgeable, & will help you until you're out the door. It's great having them so close by. Love going there.”
“Good selection, can usually find what I need. But I will echo the experience of others, not a great customer experience when you’re treated like a huge nuisance for walking in 12 minutes before closing. I was literally in and out of the door in two minutes, but was told by the man at the register to “hurry up“ three times while checking out. Front door was locked 7 minutes prior to closing time.I’ve worked retail, I understand the desire to get home promptly, but if you’re open for business there’s no reason to treat people poorly whether it’s 5 mins or 5 hours to close.”
“Extremely helpful and friendly store employees. The associate Eric worked with me on perfecting a rusty cat cage that most would consider trash into a beautiful cat condo. Very knowledgeable about what products to use for restoration, helping me conquer every obstacle I had. Trust me I am not a professional DIY person, and returned to the store 3 days in a row with issues and he walked me through it all like a pro!!! Eric is the real MVP, I never would have received such amazing help from a large chain store like Lowe’s or Home Depot. Thank you Eric and Ace Hardware!! I’m grateful and will be a returning customer and direct anyone to your store for any home improvement needs. 10/10 best place ever!!!”
“They set the standard for customer service and exceed expectations every single visit. They have come in clutch several times during our store buildout in Archbald by always having the needed part in stock and always always having friendly, knowledgeable and absolutely amazing service.”
“Purchased a Toro zero-turn riding mower and Scranton Grinder was the dealer it was shipped to for assembly. They assembled and delivered the mower 2 days earlier than expected and did a great job on the assembly. I've heard horror stories about people receiving mowers assembled by big-box home improvement stores and chose to shop (semi) local instead. Delivery was good and the gentleman gave us a tutorial and watched us both drive to make sure we were comfortable and had no questions. I will definitely be using them if future needs arise!”
“I visited the APR store early morning on January 21st due to the igniter on my central air was broken. It was -2 degrees outside and I have a 10 month old baby at home and a wife who works from home. My house was 56 degrees ?. The guys behind the counter, Chris and another gentleman were able to match up the exact part for me and I was on my way home in less than 5 minutes. Thank you guys for the outstanding customer service !!”
“I've been working in downtown Scranton for 4 years. Just found this hidden gem. Friendly and knowledgeable hardware store service in a without the hassle of Dickson City. Well stocked and reasonably priced.”
“I ordered several items on june 29 that were not all in stock,at the dickson city store. The items sat in maryland for three days and are now sitting in pittston pa. With an estimated delivery date of july 8. No one will find out what the problem is. I call and they just tell me july 8 and they cannot call warehouse and find out why it will be sitting in pittston for 8 more days. Cant beat Amazon
Update
After getting nowhere with i contacted the pro desk had my order next day. Good job pro desk!”
“Honestly amazing service. I was a bit upset the online survey did not give me a caption to recognize the Staff members but I was assisted by Gabby and Brad. Honestly amazing. Super Professional, great communication informing me they would be right with me. Gently cared for our products. I call that Legendary customer service. They Deserve recognition. Thank you Lowe’s for Having wonderful employees.”
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“What type of homeowner doesn't like a hardware store? Things around the house need to be fixed all the time! I usually go in for one thing and leave with an armful of things I didn't even know I needed! They have so much. Love it! Support your local hardware store whenever possible! Easy parking!”