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“I’m so impressed with Penske for a number of reasons. I rented a van through Jamie Reinhardt, the manager in the Exton, PA office. I appreciate how all of Penske’s trucks and vans are in such nice condition, and relatively new. Jamie told me Penske rotates out their rental vehicles and replace them with new ones regularly, and while they have relatively low mileage. I drove the cargo van to Brooklyn to move a loved one out of the city. Had a small fender bender, so, having purchased the insurance they offer, I called the office. They referred me to the King of Prussia office, who sent me to the Risk Management Department. A gentleman helped me quickly file a claim over the phone, and was on my way. Once home, after unloading, the key wouldn’t turn in the ignition, so it was unable to start. So they make it easy to call the 24/7 Roadside Service, which I did, and Rob drove to my house inside an hour, and got it going. It took him 2 seconds! Apparently when a steering wheel is locked in place (anti-theft device!) all that’s needed is to turn the wheel slightly, which releases the pressure on the ignition key and allows the key to turn. Never new that trick. All in all, my rental experience had bumps in the road. But point is, when issues come up( and they do, that’s life), every person in the Penske company knew just what to do, referred me to the proper department, and each person did their job eagerly, friendly, and quickly. Penske is set up to handle problems and they’re very organized, in my experience with the Exton office. I’d encourage rental customers to just go ahead and buy the insurance they offer, it’s not that expensive, and if something happens, you’ll be glad you ponied up for the coverage. Penske might be a little more expensive, I’m not sure, but you’ll get a nearly new truck or van, and the support of an outstanding customer service staff that all seem to take their jobs seriously. Thanks, Penske!
Mark Roe
Downingtown, PA”
“Exceptional Service!
Even though I arrived during their lunch break, the team at U-Haul went above and beyond to help me right away. I really appreciate their professionalism, patience, and dedication to customer service. It’s rare to find people who care this much — thank you for making my experience smooth and pleasant! Highly recommend this location.”
“I needed a UHaul 10'truck for a day and this location was the closest to me for pick up and drop off. I have to say, every employee I came in contact with there had excellent customer service skills and were very polite and helpful. They made pick-up and drop-off of the truck fast
fast and easy. I would highly recommend this location and will use this location again for truck rental.”
“The General Manager Zachary Thomas went over and above to help me decide to use his facility. He did everything in his power to get me storage units. I had dependencies on my U-Boxes delivery and the Moving help schedules. He was always opened to adjust my need. During the move, my U-Boxes were kept on the farther from my units. It was my mistake. When I arrived for the move, he changed the units close to the U-Boxes. Thank you Zach!”
7:30AM - 4PM
45 Senn Dr, Chester Springs
Truck Rentals
“Location was easy to navigate. Overall good experience. The contactless process took longer than expected with all the questions and photos. Now I know what to expect. Would use again.”
“Great experience from the moment we waked in. We showed up late , could of told us to beat it , but instead the young lady , who I believe was the manager, accommodated us with a smile”
“This rental eperience was great . From the moment I called until the time we returned the truck the experience was flawless. The woman dispatcher was friendly and helpful and the price was right, Excellent and would recomend to anyone. Thank you,from Ed”
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“I had a great experience at your West Chester location due to the assistance of Ivan who went above and beyond in making my rental a successful and speedy process! I will gladly recommend this location to friends due to Ivan's outstanding and exemplary customer service!”