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“So I was yet another victim of credit card fraud. After several follow up calls and emails, Citadel was able to help me recall the situation that prompted the fraudulent charges. Also we reviewed some things to help identify fraud within emails and texts.
Thank you Citadel for rising to the occasion during a very frustrating and stressful time for myself and family.”
“I had a great experience from that time I walked to through the door! Everyone was nice a pleasant. Louis helped me out right away, I did not even get to sit down. Great experience and I am glad I know where another branch is at!! Keep up the great work”
“Thank you Tyler, Nick, and, the male XCR who collected my deposit, and the female XCR who was present while Tyler was away. Everyone was very pleasant, helpful, and informative. My apologies for forgetting the name of the other two staff members but thank you for your help!”
“I have to say, the service I receive at the Oak Branch is consistently excellent. The tellers, especially Ramesh, Jake, Mo, Jennifer, and Ms. Patel, are always so kind, friendly, and incredibly helpful. They go above and beyond to make sure my banking experience is smooth and pleasant. I truly appreciate the outstanding customer service they provide, and I always leave the bank feeling valued and taken care of. Thank you to all of you for being so amazing!”
“I received excellent service from this branch on May 19th. The bank representative was very helpful in helping me with my fraud alert problems.
Thanks k.soondar”
“I live in Maryland so most of my interactions are through the mobile app. When I am with family this is my branch. That are GREAT. They are super helpful and are patient with me at my age to take the time answer my questions.”
“I have been a Trumark member for over thirty years. I have had several types of accounts and mortgaged several homes through Trumark. The institution is reliable, typically offers lending rates below its competitors and its employee are consistently responsive and responsible. The Trumark customer account website is user-friendly, robust and is upgraded on a regular basis. I know I can depend on Trumark for my banking needs.”
“Every visit is welcoming, friendly and helpful! The ladies here go above and beyond to make sure I'm satisfied each time I'm there. Plus this credit union is top notch in efficiency and making me feel secure about my money.”
“There was no wait when I arrived. The representative immediately welcomed me to the branch, answered my questions and recommend the banking product to meet my needs.”
“I’ve been a member of Ardent Credit Union for many years and have consistently received excellent service. I typically visit the Blue Bell branch about once a month for various needs. One employee, in particular, stands out—Andrew Williams. His professionalism, courtesy, and willingness to go above and beyond to assist have been truly exceptional. Andrew’s dedication to providing outstanding service makes every interaction a pleasure. I’ve observed him with other customers and he great with even the most challenging. I wish there were more people like him in the world.”
“I’ve been a member here for about 30 years. Love this place always! I recently needed to refinance my house and Barb was my loan officer. I can’t say enough wonderful things about her. She went above and beyond to help me in a really difficult time. She added a human element to banking and that’s invaluable in my opinion. I hope someone sees this and gives her the credit she deserves. Thanks!”
“I went to this branch for some banking help while navigating a very difficult time in my life. Moon was kind and compassionate. I felt like he went above and beyond by taking the time to get to know my situation and sharing his relevant knowledge and experience with me. I'm just so grateful for Moon's help and relieved that this is one less thing I need to worry about for now.”
“Absolutely love this place. Jermaine is awesome and very knowledgeable. Will do all my future endeavors with him. Bless everyone that works here and have a Happy New year.”
“Love the new look! People were all-welcoming & helpful. On-line transaction may be helpful but going to the branch lifts one’s spirits more. Besides not everyone is “techy”.”
“I went in to open a joint account with my wife. The customer service was great. Sitora and Jordan were very helpful and answered all our questions! Would highly recommend this bank and branch!”
“I been banking with citadel for 2 Years now, and i have had the best experience banking with citadel than any other bank i have with. Every Teller that i had talked with have been great!!! Brandon Clayton does an awesome job and helps me out a lot when i come to the Branco. 5 Stars all day!!!!!”
“Sheryl Thank You so much for helping me open up an account she was extremely flexible and super friendly worked with me to open it up around my break time am so excited to start banking with TruMark THANK YOU”
“Showed up at 1:09 teller was walking last person out and they let me in. The bank closed 10 minutes prior to that but the went out of their way to help me out! It was so great they took the time to do that for me what a great local bank. That's what you get for a local bank. Nice location off park drive 363 north. Plenty of parking around the bank. 24 hour outside ATM.”
“I absolutely loved my experience at this branch and want to give a huge shout out to Ramona for for assisting my husband and I with opening our account. Beautiful branch and the staff was very helpful which made the experience great! ?”
“I highly recommend this branch to anyone looking for a trustworthy and community-focused banking experience. Their personalized service and genuine commitment to their customers set them apart from larger banks and even other branches. I’m glad to have found a bank that truly feels like part of my community!”
“MSD Federal Credit Union provides all around wonderful and professional services. The Chalfont branch is no exception. Thanks to Cynthia for always going above and beyond.”
“I went AHC to acquire a auto loan and my experience was amazing. Aleya Tucker assisted me, she was very pleasant, full of information and I feel like I've I've know her all my life. She went the extra mile to find out information about the loan and later that day I was back in her office signing the paperwork. I hope she is recognized for her exceptional work.”
“All staff go above and beyond. It's a great and very friendly Bank. I give them 10 stars for great customer service and I will recommend a friend and family member”
“So glad that this branch is here. Very convenient. I don’t know about the hidden fees people are talking about. Everything is explained to you clearly. By standard rule, if you have fraudulent or sketchy banking history, it will be very hard to establish a new banking relationship. I’ve worked in legal and finance. I love banking here. I’ve been a member for 20 years. Won’t bank anywhere else. Customer service is amazing. Any issue I’ve had over the years have been handled in a professional manner - whether it was resolved or not. All of my financial needs are met with PFFCU. Keep up the great work!!”
“I have been dealing with this credit union probably thirty years. I have only positive things to say. The staff is always so helpful and polite and friendly!!! They have helped me in so many ways... and continue to do so!”
“I couldn’t love this bank more. When I went to purchase a new vehicle, Citadel approved me for financing and so I figured switching over to them from TD Bank for all my banking needs would be easier. Boy, was I right! It’s a world of difference. The app is so easy to use, the cashback checking account is a nice option to have that most places don’t offer, and their ATMs have so many helpful services besides just deposit and withdraws. Not to mention, the level of customer service is unmatched. Gone are the days I’m waiting forever in line only to get to the front and have the associate seem annoyed and tell me I could’ve done what I was coming for online. At Citadel, they are always sure to greet you and escort you to a private space and let you sit down to resolve whatever issues you may be having. You finally get treated like a person again when you come here. I have recommended this bank to family and friends and would also like to recommend them to anyone reading this who may be looking to make the switch when it comes to who they trust with their finances.”
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“The East Norriton branch for the American Heritage Credit Union has been my branch for decades, and I was assisted recently by a very patient and helpful young woman at their reception desk who managed numerous transactions and changes to my account, providing wonderful customer service. Great job!”