Stroudsburg Automotive Group is a friendly and helpful dealership known for its warm customer service. The staff, including sales representatives and mechanics, are praised for their politeness, helpfulness, and expertise. Customers appreciate the informative and welcoming phone interactions, which make them feel cared for even before visiting. The dealership is reliable for servicing vehicles, especially Toyotas, with staff quickly addressing issues like water pump bearings and providing helpful videos for warranty claims. They maintain fair pricing, avoiding the typical pandemic-related price hikes, and offer discounts for veterans on Mondays. While some customers wish for more cars to test drive due to current COVID-19 restrictions, overall, the experience remains positive. The service team, including mechanics like Mario, is recognized for going above and beyond to ensure customer satisfaction. Many recommend Stroudsburg Automotive Group for sales and service, citing their professionalism, honesty, and dedication to customer care.
