Metro by T-Mobile at 1564 Chester Pike is known for its friendly and helpful staff, offering a variety of prepaid plans with unlimited talk, text, and data, along with 5G phones from brands like Apple, Samsung, and OnePlus. Customers appreciate the knowledgeable team members who go above and beyond to assist, often working long hours to ensure customer satisfaction. One staff member demonstrated exceptional work ethic and professionalism, even coaching the phone representatives on technical matters. Others have highlighted staff members like Blair and Natalie for their patience and helpfulness during phone purchases and account setup. While most reviews praise the customer service, some customers found the phone service itself lacking, noting they had to call customer service for basic bill payments, which could be done from home. Overall, Metro by T-Mobile is recognized for its attentive staff, quality devices, and commitment to customer satisfaction, making it a reliable choice for prepaid mobile plans in the area.
Why does it cost existing customers full price when they want to upgrade for a new phone when they want to keep their same number? Shouldn't we be the ones to get the phones that are advertised for that price?
September 2023
Blair was very helpful and knowledgeable. Me and my wife purchased new phones and he made the process very easy. Great customer service!
May 2023
They do nothing for fon service..I had to call metro 611 to pay my bill n ACP number which I could have done from my home
