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February 2024 by Andrew Dwyer
No saltwater fish.
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February 2024 by Sabrina Bella
Entrance is locked so you have to go through the exit. There are no signs or notices. Apparently, the manager isn’t “allowed” to put up signs to let customers know and has to lock the door to monitor customers coming in and out. Odd statement since no one was up front to inform customers to go through the exit door. How are you monitoring people coming and going if you are not there? Ridiculous.
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February 2024 by Mark Mcneely
If you have special needs for your cat or dog, you may need to consider Petco for shopping. I couldn't find food or treats for my cat at any Walmart, Pricechopper, or other nearby supermarket. Hairball food and treats were what Larry needed, and they had exactly what I needed for him. Friendly and considerate staff. I want to go back and take my time to check out the other deals they had to offer.
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February 2024 by Teron King
Got whatever u need
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February 2024 by Kathy Garvin
It seems like there is always an inconvenience at this store. Tiki cat food out of stock, register only accepting cash, employee locking entrance door and confusing everyone at 7:45 having us go through the wrong door because she said it was cold and she's not dealing with the draft. After 3 different things, im going to Petsmart from now on.
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February 2024 by Darcy Huff
Seeing the conures at this Petco location broke my heart. There were three, each with essentially nothing in their dirty enclosures that are too small for them to even fly in. They each had 1 perch, and maybe 1-2 toys that looked like they had been there for months. The birds looked so sad and bored, and are clearly never interacted with...As a parrot owner, I really hope that this message reaches the right people and the birds are provided a better quality of life while living at the store. What they are being provided now is the bare minimum to survive, but they're clearly unhappy, bored and isolated, and it was heartbreaking to see. Petco says they are "focused on improving the lives of pets", but it's clear that doesn't apply to these parrots.
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January 2024 by Sydney Marie
Was unsatisfied and disappointed when I saw fish being held in little containers. Come on now you know that ain’t right.
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December 2023 by Glen Fisher
Great selection for dog products. Knowledgeable staff. Would highly recommend to anyone who has a dog.
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November 2023 by Mel
Would’ve given 5 stars if the staff was more friendly and cared about the customers. I called asking for a specific cat food and was told they didn’t carry it. I went in and found it on the shelf. Also, they’re always short staffed it seems. But overall, not terrible. They have a good selection of pet food and supplies.
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October 2023 by J M
Petco is great for your dog's food and needs. The 2 stars are because I took my dog for a groom and she's a teacup Morkie almost 4 years old. Never had fleas 2 days later my dog is scratching and biting. I noticed as I was shopping in the store I saw the groomer grooming my dog on top of another dog's hair that was not cleaned from the table. Had to buy clippers for my Bella and a table. I will not be taking my Bella to any groomers anymore. Have to protect my baby girl from those critters. Be careful when leaving your pet at Petco or any other groomer.
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October 2023 by amaria delacruz
Customer service in that place is so badTeam member in there are rudeOnce place will never see me againUpdate: I went to other pet store not Petco at all and I got what I wanted with a friendly team member they appreciate their customer.And for who ever is replying to everyone msg.At least for me this is not the first time at this location “edwardsville” that the employee are rude. They will never change, they just Rude and they don’t care about the customer.
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October 2023 by Jes Mat
Petco is great for your dog's food and needs. The 2 stars are because I took my dog for a groom and she's a teacup Morkie almost 4 years old. Never had fleas 2 days later my dog is scratching and biting. I noticed as I was shopping in the store I saw the groomer grooming my dog on top of another dog's hair that was not cleaned from the table. Had to buy clippers for my Bella and a table. I will not be taking my Bella to any groomers anymore. Have to protect my baby girl from those critters. Be careful when leaving your pet at Petco or any other groomer.
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September 2023 by Matt Booth
The cashier and aquatics employee were very rude. I came in for a return (which I had called ahead of time) and the cashier stated “well I don’t know what you want me to do, someone else is going to have to figure all of this out. Go away and find someone who knows how to deal with it.” The aquatics employee had then approached to complete the return. She said “good job this is all garbage. I can’t resell it so it’s trash now. You made this garbage. Might as well just leave it wherever because it’s trash. You used it so I can’t resell it and now it’s nothing but garbage.”The front end of the store was messy and had visible dirt. Remainder of the store seemed organized.Only reason I’m giving 2 stars is because the return was eventually completed.
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September 2023 by Mary-Ann L.
It's hard to feel the brotherly love when I stepped inside this store. No one greets you. I asked the cashier where I can find doggie diapers. While there was another staff member chit chatting with the cashier, nobody offered to show me the aisle. The cashier even said sorry she can’t leave her post. Aside from poor customer service, their shelves aren’t well stocked! There wasn’t any diaper for small size that I needed.
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September 2023 by Juliana Stines
Petco has a quick order online, pick-up in-store service. Staff is very helpful. They offer various sales and discounts for use online or instore. I have found that for some buy online, pickup in-store sales, some of their items at my particular store show as out of stock and cannot be purchased at online sale prices, but are on the store shelf.