We’re temporarily adjusting services available at our local branches to help maintain the health and safety of our clients and teammates. This includes providing teller services through drive-thru lanes only, in-person visits by appointment only, and select branch closures. Some branches without drive-thru lanes will remain open with enhanced sanitization measures.
I honestly have been very unhappy with Truist customer service. The workers in the drive through are consistently disrespectful. The only reason why I’m still with Truist is due to the fact that I’ve been with them when they were BB&T.
February 2026
change your hours 12pm on a weekend is diabolical 😭
August 2025
This is the most rude and unprofessional staff I have ever come across. I was in with a friend of mine today to put in a fraud claim and the staff was absolutely horrible. A little care goes a long way!! They need retraining or restaffing! Will be moving my banking elsewhere asap!!
