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February 2024 by Gail Conners
First time buying dog food here.nice staff helpful.and I am hoping to come back soon with my 2 chiwieners
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February 2024 by Christine Peterson
Good selections and prices.
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January 2024 by Karen Grady
I purchase cat food, treats etc. I like their selections
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January 2024 by Colleen Thwing
I tried to order an item off the app for the erie pa location and it wouldnt let me finalize the order. when i called customer service they told me they really didnt have an answer except maybe insufficient inventory at the store. so i went to the store, and found the item i tried to order. i asked the cashier if she could match the online price since they have it and Brian, who i assume is a manager, whipped around and stated they dont price match its policy. so i tried to show him that it wont let me order and what customer service said, and he said well its not because of inventory he knows the system. i tried to say thats just what they said and he said he wont do it. he was super rude, and i know he has the power to override if your website doesnt work. Honestly Brian was so rude and if thats your policy i am over shopping at this store.
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January 2024 by Rebecca Ruiz Diaz
a good place to go for a good bath and trim my puppy
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January 2024 by Rebeca Ruiz
I highly recommend it
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January 2024 by Jack Provencio
Always friendly staff and clean store.
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January 2024 by Brandon Teslovich
Seen puppies
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January 2024 by Bev Henry
Had to find help and boy did i piss her off asking for help getting fish. My friend got 100 fish. I would imagine that is not a normal order but grunpy she was.
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January 2024 by Ashley Seroka
Meghan Sue is the best groomer!! We just love her.
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December 2023 by S Alex
I’ve been bringing my dog here for awhile and never had a problem until this past weekend. My husband dropped him off. I paid $78 for bath, haircut and furminiator. They asked my husband what they were doing and he said what he usually gets. My dog gets cut short once in the summer and gets trimmed the rest of the months. He came home completely shaved! Never have they ever shaved his fluffy tail and it is completely shaved! ITS WINTER! When I called to talk to someone about it, she was EXTREMELY rude on the phone and she said my husband told her to “Shave him down” that was a huge lie! My husband said he NEVER told her that. He told her to do what he usually gets. My husband should have questioned it when he picked our dog up. I understand that accidents happen but wouldn’t you question a shave down in the winter? And why would you ever shave a dogs tail down. He’s never had his tail shaved. And the extreme rudeness of the girl on the phone was disgusting. Why would I pay almost $80 for them to do the furminator if I wanted them to shave him?! So no walks for my dog until his fur grows back. So disappointed and upset.
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November 2023 by Randall Huffman
PetSmart has an enormous amount of great items for pets. Employees helped us find what we need. They help new pet owners get the right equipment to help their new pet.
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October 2023 by Danielle Miller
All in all the store is okay. Some things are a little pricey but that's to be expected with a pet store. We recently went the other day. My daughters fish died over the weekend so we went there to get her another gold fish. The lady we talked to about the goldfish was very helpful.
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September 2023 by Melinda Lors
Can't say enough positive things about the groomer Natalie and how wonderful of a job she has done with my fur babies. She is patient, thorough, and loving. She never rushes the job that she is doing and always ensures that my puppies are comfortable and loved on while they are there. Any Specific Instructions I have given her, she follows them to the "T". Thank you Natalie for such outstanding service!
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September 2023 by Rory Bellows
Paid for a full "pawdicure" for my dog. The groomer did dang near NOTHING to my dogs feet. Several nails were not even touched, and hair was NOT trimmed to even see the nails, which is part of the service. These folks are absolutely NOT trained properly and rush through whatever they're doing. Saw the dog before mine trimmed in the most sloppy manner--it looked like a butchered refugee. DO NOT BRING YOUR PETS HERE.