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March 2024 by Joanne Cahill
I had a very good experience in my purchase of a toilet. Adam Wygant from the Appliance dept was very professional, knowledgeable and friendly. It was a pleasure interacting with him. Also, Megan Bujalski at the customer service desk was very professional and understanding when I called to cancel the order. However, the reason for cancellation was due to the unprofessionalism of the installer. I will continue to purchase items from Lowe's, but will not use their installers.
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February 2024 by Nikolas Joseph Orlowski
This location has some of the kindest and most helpful staff I've ever encountered in a Lowe's before - plus - if you're an early bird like me, they open as early as 6 AM so you can start or finish your projects bright and early and have the rest of the day to enjoy them! Keep up the awesome job guys ?
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February 2024 by Phyllis Urmson
We had excellent service at the Gibsonia, Pa. Lowe's. Plans were to purchase outdoor ceiling fans/lights, outdoor flood lights, outdoor light fixtures and light bulbs. Josh & Dave were wonderful in assisting us find all our products & were so helpful explaining new improvements made in lighting. They never left our side and made sure we were satisfied with our purchases...also so polite and respectful. Just a pleasure to deal with. THANKS JOSH & DAVE!
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February 2024 by Rob Pirollo
Very helpful in lighting area.
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December 2023 by Dave “Lds” Stevens
They allow dogs in the store. Seems innocuous enough, everyone loves a friendly pup right? Some dude had to pull his pitbull back from sniffing at me at my last visit. In the 20 mins I was there, I had two unwanted dog encounters. I am an adult and felt uncomfortable. No way am I bringing my kids here to interact with random dogs… nor will I return.
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December 2023 by Meg Werkmeister
Easy to find what you need. Employees want to help (and may not believe you if you say you know where to find what you're looking for).
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October 2023 by Randy “Randito” Richter
Seems to be short staffed, but it seems management was doing thier best to combat this issue.
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September 2023 by Rhoda Bruce
Looking for new appliance, the person helping us was extremely helpful
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August 2023 by Bailey S
Hi all, so fyi if you have any sort of a speech impediment such as a stutter, regardless of how mild it may be, don’t go to this Lowe’s in Richland Twp. Expect to get laughed at like this is the 1800s and society is ignorant to differences among people. I made the mistake of walking into THIS Lowes to find a Dehumidifier and at the front, as I walked in was a silver haired older woman who greeted me and asked if she could assist me. Now, I’ve been under some stress as of late (just bought a house! Yay!) and due to that my normally mild/nonexistent stutter was a little more obvious then normal, when I stammered getting the word Dehumidifier out the woman absolutely bust out laughing like as if I was bugs bunny telling a joke. Ahem… I think I reacted with shock and horror and just walked away. Again, this is 2023, it’s déclassé to make fun of someone’s unique attribute. And yes I consider laughing in my face at my stammer being made fun of. I’m 43, I’m a medical professional, I’ll get damned if I let anyone think that’s ok. Expect an email to corporate. Imagine if a Lowe’s employee laughed at a customer who was hard of hearing, blind or in a wheelchair. Let’s join the modern era shall we. Ergo, I don’t plan to go back to that Lowes again.
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August 2023 by Geraldo Lambski
Paint guy ignored me for 10 minutes , never acknowledged me, never raised his finger & said give me a minute, NOTHING.I had enough & said "time to go to home depot" and left.Didn't have my phone or i'd posted his picture
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June 2023 by Mike Bryner
Nice store good luck getting help
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April 2023 by M. A.
Placed an order for pickup for some soil. Went through without issue.Got the email that it was ready for pickup. Got to the store. It wasn't ready for pickup. Got scanned in, they handed us the receipt and said to drive around to loading. No one at loading.Went looking for someone to help.They were all standing around. Asked where our pickup was. One guy read it and pointed to where the items were still on the shelves and indicated we could go get it. We had to load it ourselves, 3 workers didn't offer to help load an order that was supposedly ready for us to pickup at the store.Wasn't ready. No one to help us with the order. No one to help with a pickup order. Failure from the start.
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April 2023 by tory efremenko
Absolutely recommend this location. If you need an appliance, go to Adam. Super helpful. Manager Matt there is also incredibly helpful. I made a mistake that resulted in the wrong appliance being delivered. They brought it back, refunded me promptly, and allowed me to get a different appliance. No issues, they were kind, not annoyed, and just overall pleasant experience even though I made a mistake.
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February 2023 by Philip Petraglia
Purchased a dishwasher that was to be delivered and installed. Installers never showed up or called me during the window of time of delivery - in fact they never called for over 2 hours after the scheduled time. When I brought this to Lowe's attention and asked for accommodations and compensation for their failure, they flat our refused. Finally I had to use my own plumber for the installation. Incredibly, again when the dishwasher was delivered, they failed to show or even bother to call until over 2 hours after our delivery window. Shout out to Petrack Plumbing who were prompt, courteous and professional for the installation. Read on if you want all the gory details!!!So we ordered a dishwasher online on Jan 4. Received a text from installer Madden Heating & Cooling on Jan 9 it was scheduled to be installed today Jan 18 between 10 and 2. Stayed home and didn't go to work today. At 4:12 PM, over 2 hours after the latest installation time, I get a voice mail they are running late and could try to get here by 5 or have it installed tomorrow. At 4:35 a woman calls saying they have been trying get ahold of me to reschedule the installation. When I complained about the no show today, she said they emailed me about running late - at 4:24! At no point did she apologize for not showing up today. At no point did she apologize for someone not calling me earlier today. Her only response was that they did contact me to let me know they were running late - only after 4 PM. I requested credit for the installation, but she said now I have to contact Lowe's. Interestingly, other reviews for Madden Heating & Cooling indicate that they have a history over several years of not showing up for scheduled installations despite requiring a window of times of up to 5 hours.I just don't understand. Where is the customer service and consideration??? Did they not realize prior to 4:12 PM that they would not arrive by 2 PM??? Why couldn't they call me and at least let me know??? Why do I have to take my time and effort to fix a situation that is not my fault or doing???Most of all, Lowe's, don't bother with an apology that doesn't compensate me for my wasted time or money. Don't bother telling me to call you to work it out when you have my number and can contact me. But can you help me understand why this treatment of a customer is acceptable??? Especially since Home Depot, Best Buy and other choices for the purchase are available.UPDATEOn the evening of January 18, I called Lowes to get some resolution. The manager was out but I left a message that a person indicated she would forward to them. After 5 days of no callback from the store manager, I called installation support. When I asked for some compensation for my inconvenience since Madden Heating & Cooling did not show up on the installation date nor let me know they were not coming, he refused. He indicated Lowe's policy is to only consider any compensation for poor customer experience after the transaction was completed. So he wanted me to take delivery, installation and only then might they consider any compensation. If I did not like that, he suggested I drive back to the store and work it out. Finally, I agreed to take delivery and cancel the installation.Delivery was to be between 11 & 3 on Jan 25. By 3 PM no delivery and no call about the status. Only close to 5 PM did I receive a call that they would deliver in about 10 minutes. Did they not realize prior to almost 5 PM they would not make it by 3??? So again, wasted my time with another no show no call.When I'm given a window of time, I expect them to be there. Lowe's failed twice. I recognize that "stuff happens" but I expect some consideration and to be notified. Lowe's failed twice. When all this happens, I expect some reasonable understanding for my inconvenience. Lowe's failed and couldn't even be bothered to return my call. I'm sure Lowe's will attempt to blame this on the outsi
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January 2023 by Jesse
Everything was okay until the associate asked if i needed help and continued after i explained my project, in a condescending, rude tone. Essentially he told me to go on amazon. so because of that one associate’s attitude i’ll go to home depot or order online from now on. People like him shouldn’t be working with the public.[UPDATE]: Store experience on 1/6/23If i could leave an even lower rating that I did last time, I would. Finally decided to give Lowes a shot again since I only needed a couple simple things. I had two boards in one arm and a basket with three smaller things in the other, not struggling in anyway. I went into the self checkout where once I got to the kiosk the associate immediately came over and started touching the items I was purchases and even started scanning them. I thought this was a SELF checkout? He then took two of the items saying “I need to check something real quick”over to his station and told me I can proceed to pay, which I did. He returns with the items and says “you’re good” and as I put those items in the bag he then says “can I see your bag? I thought i heard something.” At this point I’m quite annoyed but comply since I know I did nothing wrong and he takes my bag and weighs it or whatever they do and brought it back and handed it to me. Who hired Paul Blart as the self-checkout associate? I felt like I was treated like a criminal possibly even discriminated against in some way. What’s the point of the self checkout if you aren’t going to trust us to do it. I almost wanted to walk right back in and return the stuff I just purchased after that.
