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“Vick and Tyler were extremely helpful and made sure all my needs were met. Not pushy in the sales department, just answered my questions and hooked me up. I will be back when i need phone services.”
“I had a blast! Owen and Roy were great! Roy really helped me with backing up my pics and files on my 10 yr old tablet so I could transfer them before the darn thing took a sh**! Thanks guys!”
“Lawrence took care of us. Worked as quickly as he could so we weren’t waiting long with our infant and found the best deals for our family. He was friendly and personable and cared to get us what we needed.”
“Very professional and knowledgeable. I knew nothing about iPhones, but they were very patient and explained everything to me. I purchased a refurbished phone and everything was transferred from the old phone to the new one. I will definitely go there again if I ever have an issue with a phone.”
“Had a fantastic experience in this store. The worker, Kristal, was very knowledgeable and friendly. Will recommend this store to all of my friends who have Verizon to deal specifically with Kristal.”
“I took my mom in to upgrade her plan; Lisa was very kind and easy to work with and she didn't try to have us sign-up for anything that wouldn't be a good fit. We were in and out within 30 minutes as well - couldn't ask for better service.”
10:30AM - 7PM
622 Gravel Pike Space# S-2M, East Greenville
Mobile Phones
“Went in to upgrade my phone - Matthew was there to help me the whole way through. He broke down everything for me very easily & made the entire process engaging & simple. Without a doubt, the standard of what customer service should be. Next time I go into this store, he’s the one I’m asking for & I would recommend anyone else to do the same.”
“Jash has been incredibly helpful every time I come into this branch; always super friendly and going above and beyond to ensure our satisfaction. William and Lindsey are great too. This is a great branch, and I’m glad it’s my local one, it’s a large part reason I stay with Verizon.”
“I went to switch from AT&T to Cricket and Aaron W had me switched over and out the door in less than 5 minutes. Could not have asked for any better service! Give that dude a raise!”
“Logan was extremely helpful with getting my boyfriend’s phone switched and everything. Can’t recommend going into T-Mobile and having Logan take care of you!”
“3 Services were added to my bill without transparency nor my approval. I visited the store again after having removed the services from my account online The visit was to confirm that indeed the services were removed and to discuss this deceptive business practice. The staff there at the time listened attentively, reviewed my account and assured me that this is not their normal business practice and that the additional services were removed from my account. Picked up my new phone today with no problems. Thanks Chandler and Evan”
“I recently visited this store for an upgraded phone for my grandmother. Upon walking into the store Tony was welcoming and extremely helpful. He was very versed in the products and what to offer to each of his customers entering the store as his engagement with others was self evident. His ability to efficiently multiple task while providing reasonable wait time for each customer was remarkable. My grandmother who is very inpatient and not up to date with technology what so ever was patiently waited on. Tony was patient and clear in his vingacular as he specifically ensured my grandmother understood what he was explaining to her. His overall customer service displayed to us was phenomenal. His astute, kind and professionalism is to be commended. In most retailer phone stores it's common to be turned away with no help and or spending hours waiting for assistance. None of these issues occurred for my grandmother's visit with Metro on 6/6/24.”
“Fiorella was absolutely amazing! She provided us with quick service, high quality customer service, kindness, continued helping us until we were completely satisfied. The police came in during our visit due to an unsatisfied customer (he had to wait and wasn't happy even though she politely told him that he needed to wait his turn because all the associates were busy with other clients) when she finally did go over to help him he tried making her wait and she walked away to avoid conflict, he angrily left the store and called the police. She handled it with such professionalism and then continued to assist us as if nothing happened.”
“So I went in the store sunday, and their was a sales rep named tony, I didn't get a chance to get his last name, but I can't tell you how helpful he was to get me on track with my issues, his patience and is caring of his job, was unbelievable, I never seen anybody care so much about his job to helping people, fix their problems. He was one person in the store, and he was very good , he was quick and his patients was excellent.”
“I had the biggest headache trying to get my phone upgraded over the weekend. And even though it didn't get done over the weekend like I had planned, the folks at this store in particular are S-Tier. We were having issues with my account due to an open insurance claim (which was were unaware of at first). But these guys went above and beyond trying to help me out. I went into the store 2 days in a row trying to get this upgrade done. The phone I was looking at was the last one they had in stock. They held it for me. Even offered to hold it an additional week as I want going to be able to get back to this store until next weekend. They made calls to customer service on my behalf and even opened up a story ticket to try and get the issue on my account resolved faster. If I had the ability to, is take these guys out to dinner to thank them all for their help and patience. This store is A 10 out of 10. If you need anything T-Mobile, this is the store you want to use. Ultimately I wound up going to another store this week to finish the upgrade. But all the employees at this store deserve an award for absolutely outstanding customer care.”
“I’ve been back and forth from this Verizon store 5 times in about 10 days with an iPhone that won’t read SIM cards or an eSIM. While it’s been a frustrating process, the team here have gone above and beyond to find me solutions. Chamar, Kiersten and Hector were all great to work with, and their managers were also helpful. Thanks for helping remedy this situation.”
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“The guy that I had sell me (on 4th of July) the phone was great. It was a no brainer to go with the next up plan with AT&T. He was very knowledgeable and definitely made it easy to make a decision”