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“I went to switch from AT&T to Cricket and Aaron W had me switched over and out the door in less than 5 minutes. Could not have asked for any better service! Give that dude a raise!”
“At the time I first went in it wasn't busy he help right away but I had to back and he was waiting on another customer but excused himself cams over and helped me had done In 5 minutes and I thanked him and went right back to help the customer he was waiting on they very understanding”
“Tony IS the store! Seriously, this man goes above & beyond everything for every one of his costumers. Friendly, knowledgeable & just all in all a great guy. Give this man a raise Metro!! We love you, Tony!!!”
“Had a great experience with Duane. Was very helpful in getting me the right plan and saving me money. Had to go back for something that ATT did and he was able to resolve it and some of my other issues quickly. Great personality. Remembered who I was and my family that came in without me. Highly recommend working with Duane.”
“I had a great experience with Sia, a wonderful customer service associate who work there,
He is very helpful, professional and very respectful, Don't hesitate to do business with him!!”
“I had the biggest headache trying to get my phone upgraded over the weekend. And even though it didn't get done over the weekend like I had planned, the folks at this store in particular are S-Tier. We were having issues with my account due to an open insurance claim (which was were unaware of at first). But these guys went above and beyond trying to help me out. I went into the store 2 days in a row trying to get this upgrade done. The phone I was looking at was the last one they had in stock. They held it for me. Even offered to hold it an additional week as I want going to be able to get back to this store until next weekend. They made calls to customer service on my behalf and even opened up a story ticket to try and get the issue on my account resolved faster. If I had the ability to, is take these guys out to dinner to thank them all for their help and patience. This store is A 10 out of 10. If you need anything T-Mobile, this is the store you want to use. Ultimately I wound up going to another store this week to finish the upgrade. But all the employees at this store deserve an award for absolutely outstanding customer care.”
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“Very professional and knowledgeable. I knew nothing about iPhones, but they were very patient and explained everything to me. I purchased a refurbished phone and everything was transferred from the old phone to the new one. I will definitely go there again if I ever have an issue with a phone.”