“After talking to Devon the owner who got right back and explained what was happening I give the store a 5 star rating. My problem is with UPS HEADQUARTERS, Which doesn't care to have me as a customer. HUMMELSTOWN store a great!!!”
“The reason I gave this rating is because the experience reminded me that great customer service is not just about completing a transaction, it’s about how you make someone feel. I walked in needing help with a return, and instead of feeling like “just another customer,” I was met with patience, kindness, and a genuine willingness to help. The team took the time to work with me, answer my questions, and make sure everything was handled correctly. In a world where people are often rushed, their professionalism and compassion stood out. They turned a simple package drop off into an experience where I felt respected and valued. That level of care is rare, and it deserves to be recognized.”
“Very friendly service here. I’m here from out of town on business and stopped in to arrange to see if they can receive a delivery of my prescription refills delivered. The answer was “yes” for a 1 time fee of $10 and would need to pickup within 7-days. Very helpful!”