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March 2024 by Jeanette Carrero
Gabe hands down is amazing! He made us feel welcomed. He's knowledgeable, professional, friendly. The way he interacted with other customers while taking care of us shows how much he cares about customers and their whole experience while in the store. We came there because we were traveling from Florida to Connecticut. Our car broke down and had to have it repaired. While in the same plaza, we walked over to his store. We are so glad we did.
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March 2024 by Horton LSX
Nick and his coworker helped out tremendously. 15/10 service will be back to the Hamburg location and will not go anywhere else
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March 2024 by Margaret Wright
Nick was great. He helped us out in a timely manner.
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February 2024 by lisa Bostian
Gabe - best customer service I have ever received,
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February 2024 by Brent1971
Gabe at the Verizon store in Hamburg couldn’t have been more helpful! He will hook you up right! Very happy! FYI Verizon has a ton of hidden start up charges! Just for cords etc and the start up stuff I paid over 300.00!That’s above and beyond my phone! People say they’re top dollar and they’re right.
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December 2023 by Alexandra Maldonado
Fast service ,and knowledge staff.
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November 2023 by Amy Sacchetti
Great experience! Thank you Kai! He was extremely helpful! We went over my new phone and watch with me, went over promotions and had me in and out. Definitely ask for him when you go in!!
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October 2023 by Danielle Heckman
Kai was amazing, totally recommend him. Quick, knows what he’s talking about. No problems, Hamburg store all the way ask for Kai
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October 2023 by Nicole Wisser
Had a great experience at this Verizon. Gabe was personable and knowledgeable. He knew more about cellphones than any sales rep I have worked with.
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October 2023 by Nicole Renee
We started the morning by visiting the Lehigh Valley Mall Verizon location and the staff there was not helpful at all, they were frustrated and annoyed due to the volume of guests waiting to be seen. We had to visit the Hamburg area later on that day and decided to stop in to this location and see if they could help us in any way. We can not say enough good things about Gabe, his customer service was above all, he is a huge asset to the team and we were thankful for everything he helped us with!!! Thanks Gabe!!
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September 2023 by Kenny Pilat
Gabe is the man. I’m the first to get mad at authorized retailers but Gabe turned that lifelong opinion around. He righted every wrong done by multiple corporate employees with my trade in deal, seamlessly got ALL of my stuff transferred to my new phone, corrected every error that was systematically fumbled by over the phone customer service and related in the most human way possible. I’m stuck with Verizon as they are the only company that provides usable service to where I live and I despise the company itself to the core but Gabe made my experience one that will retain a walk in customer so long as he works there. I truly appreciate all he’s done for me and can’t express enough that if you are going to this location, deal with Gabe and he will get you the results/answers you are seeking. Thank you brother, keep on keeping on. Gabe is the ******* man.
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September 2023 by Sheri Cryts
Gabe is so attentive in buying new phones. His customer service is excellent. He had 3 customers at once and kept us all moving along.
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August 2023 by Zach Zambito (TruGeneralD16Z6)
I came in for an upgrade for my phone, my current phone was over 5 years old. The GM Kai made me feel very welcome and got me set up with a new Samsung s23 and helped me pick out a watch because I wanted to get back into having one of them as well, great service and very knowledgeable, I for sure will be returning and going to his location from now on.
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August 2023 by Kimberly Sharp
Gabe was phenomenal. I am concussed and he was able to get me the same exact phone that I knew how to use. He was patient and kind. This Football Momma loved him.
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August 2023 by Mizz V
Gabe was excellent! So very professional and very thorough in helping me through a very difficult and frustrating transition to Verizon started by customer service and bad experiences in Wyomissing. He was polite, calm demeanor and knows his stuff! Will not go to any other verizon store again!