Truist is described as the best bank some customers have ever dealt with, noting the entire staff is professional, personal, and caring. Reviews highlight specific employees who are considered definite assets for their professionalism and for going the extra mile to help clients, which leaves customers feeling relieved and very thankful. The bank is currently adjusting services for health and safety, with measures like drive-thru only teller services, in-person visits by appointment, and enhanced sanitization at some locations.
