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December 2023 by Hope C
Super disappointed… I was enrolled in cricket protect plus and charged 10 extra dollars. It was the sneakiest sales person tactic ever. They get points for how many people the enroll in cricket protect. So this lady just added it to my bill WITHOUT asking/telling me. So shady… and now I have to call to get it canceled. And then she had the audacity to say it wasn’t her. At least take responsibility for your actions!
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March 2022 by Esther Martin
Tyler helped us today. We were adding a line to my account and bringing a number from Boost. He was helpful, knew exactly what to do and had us on our way quickly!
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February 2022 by William Brawner
Very dissatisfied with cricket, not very helpful unprofessional staff, was in store with a friend then my phone stopped working, and the lady starts laughing saying she cannot help I have to call 611 customer service like if I’m in store why can you not assist a customer
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October 2021 by Tina Louise Crawford
I purchased my phone in the summer Amy helped me she was very polite and smilingeducated me and dealthwith my phone issueI was very pleased to come back in the store and still see her smiling face considering this location always has different people.The district manager there is always so kind and helpful you're doing a great job cricket having these two at your storeWe have recommended our family and friends and will Co tinue to do so
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May 2021 by Diane Pittinger
Love the customer service I get when I go for help!
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April 2021 by Tina Crawford
I purchased my phone in the summer Amy helped me she was very polite and smilingeducated me and dealthwith my phone issueI was very pleased to come back in the store and still see her smiling face considering this location always has different people.The district manager there is always so kind and helpful you're doing a great job cricket having these two at your storeWe have recommended our family and friends and will Co tinue to do so
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April 2021 by John Hahn
The guy that waited on me was outstanding and superb worker he was great to talk to any questions that I have even ready to answer them p
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March 2021 by Wendy Staub
Thank you Amy for taking such good care of my mom. She loves that you walk her to the door! You're so so friendly and super knowledgeable! We appreciate how you are so patient and take the time to explain things. Excellent customer from Amy!!
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March 2021 by Bugatti Bone
Amy went above and beyond to help me and too switch my number over from straight talk to cricket. I worked for Sprint for 5 years and she did everything we were taught in customer care training. She was great.
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March 2021 by Brandon Thomas
Great people, very knowledgeable, and so helpful. Even the GM jumps in and does the same job as the sales people and does it with a smile. I'm definitely going to continue my service with them for years to come.
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March 2021 by Bruce Lehman
Amy was very accurate and patient with helping me and my dad. The leadership in that store is great they are fed one great team. We enjoy our visit with amy and mia
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March 2021 by Ashley Williams
The woman who sold us our phones took advantage of the fact that we were occupied with our twins. We went in for just phones and she grabbed cases and charging ports etc making promises of buy one get one free and discounts etc she stated my first transaction was so high because my second was going to be extremely low etc. she straight swindled us and then told me she advised accessories were not refundable which she NEVER had or I would not have paid for them. I get it she makes commission but lying and thievery are not the way to earn it. I will drive the whole way to York if I need something just to avoid this store.
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March 2021 by Bethany Berger
Amy was amazing with her customer service and she helped us out alot with our phones and any issues we had. I would 100% come to her with any issues i have in the future!
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February 2021 by kevin welty
I highly recommend this store,very good service the manager is awesome and will gives great service.
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February 2021 by Jen Swisher
I want to thank Mia for her help today! She went above and beyond to get a lost phone back to the rightful owner and was a pleasure to deal with! Cricket is lucky to have you working for them!
