-
February 2024 by jane fetrow
I've been there 3 times in the last 2 months...very friendly and helpful every time. I forgot to package a return, told me how I can do with least amount of cost and would not have to make an extra trip back.
-
February 2024 by Joyce Johnson
Went there today with a one pound box to be send ground to north Carolina was told it would be 27.98 left went to post office was charged 4dollars called in and talked to a man that said he was owner all he would say is rates went up he could have cared less when I told him what mail charged he said they charge by weight wonder what they charge for a two lb. Box ?
-
December 2023 by Brian Boyer
Friendly and fast service.
-
December 2023 by Karen Jones
Recent change in management & staff. The improvement is so marked that we asked about it. Amie, the manager, is highly professional & friendly. We will start coming back to this UPS Store on a regular basis. Highly recommend it.
-
October 2023 by Max Million
Been here 3 times trying to ship something. The entire staff was rude each time. Always try to charge for extra packaging. Tried to charge me $150 to ship something. Shipped it out of Kinkos in Frederick for $47. Don't waste your time with this place.
-
June 2023 by Chad Miller
Super helpful and friendly employees - sometimes a wait but that’s expected at peak times.
-
May 2023 by Melissa
I don’t usually like going to this store because everyone is usually rude and unprofessional but today was different. The lady at the counter was super nice and she informed me that they are under new ownership. The gentleman that was also there seemed very nice I assume he was the new owner. I am happy to see the change.
-
April 2023 by Racheal Fulton
From what I understand, they’re under new management and the employees couldn’t be nicer. Glad they got that cranky dude out. I don’t mind waiting if needed because even with long lines, they’re still pretty quick.
-
March 2023 by Rachel K
My understanding this store is under new management. Seems like a much better environment. Staff was friendly and welcoming.
-
March 2023 by Matt Norris
I have had nothing but positive experiences here. I utilize their services about once a month.
-
March 2023 by John C.
I just want to say that this store has always had a bad reputation that was well deserved. The people working there were nasty, condescending and downright rude. This store has totally reinvented itself, the people are friendly, knowledgeable and very helpful, in fact they are actually happy, smiling and give great customer service. I have been hard on this business in the past but want to give credit where credit is due. Please use this UPS Store.
-
March 2023 by Donna Jarvis
Great experience here today, Aimee went above and beyond to help me out!! Highly recommend.
-
March 2023 by John Price
Much improved from in the past, only thing I wished would be to speed up lines if possible for customers that have prepaid and ready to go.
-
November 2022 by Mary Jo Kyle
I completely agree with all of the negative reviews on this location. The older man there is HORRIBLE! He acts like you are causing him an inconvenience when you bring in packages. It’s very confusing when that is literally what they’re there for - SMH. I dread having to go there, but it’s your only choice if you live around here. The other employees are ok, they just seem miserable, presumably because they have to work with him. I have often wondered why UPS would continue to allow this person to run their store. Seems like a perfect location for Undercover Boss ?
-
October 2022 by Corey Mason
Staff is rude. Don’t seem to care much about anything. Acted like printing off the 1 sheet I requested was rocket science.
