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February 2024 by Tug Bankert
Friendly and professional and very knowledgeable
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February 2024 by Donna Rothman
Great customer service. I walked in without an appointment with a prescription. I was looking for prescription sunglasses. Tammy showed me several options and I took her time to be sure I was satisfied with my choice.
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January 2024 by Matthew Nieves
Doctor was sweet but walked out after an hour wait to purchase my glasses. Three people running the desk and took every person that walked in before the folks waiting to purchase the $250+ glasses. Hard pass. I’ll buy elsewhere.
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January 2024 by Dana Danson
I was very impressed with the people at Visionworks and how well they took care of my needs. Everyone was so helpful and very knowledgeable and made me feel like I was a person and not a number. I will definitely go back in the future when needed.
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January 2024 by Dennis Clarke
Overall quick process… Great customer service and support.. very clean an organized office…
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December 2023 by Bri G
Where to begin with this Trainwreck of an establishment. My local visionworks didn't have any available appointments before our benefits switched so my family of 4 and I traveled 45 mins one way for exams in May of 2023. We ordered contacts and glasses. No one called to say when our order was ready for pick up, we had to call them. After getting our orders I thought I was done with them but nope I'm not that lucky. Fast forward to December 2023 when it's now time for me to purchase contacts. The opthalmologist, Alyssa Carpenter (state license # OEG003827), didn't finalize my prescription until October 2023 when my appointment was had in May 2023. Then she changed the brand of contacts I usually wear to a $70 per box monthly contact. I'm typically in a biweekly contact lens due to extremely dry eyes which I discussed with her during my appointment. Then to top it off the contacts she put me in does not come in my prescription. I played phone games with Angel for 6 days. Angel lied during several conversations. Angel did not get the opthalmologist to change my prescription to my contact preference of choice. However, she said the opthalmologist changed it to an old lens brand I used from 2015 ? I was never given trials of the lens she wished to have me switch to. I was told because my trials need to be order because of my prescription they didn't have them in store. No one took the extra mile of ordering the trials in my prescription so I'm just supposed to be s.o.l. Then staff pressure you into placing an order without you even being able to try the lens before you purchase them to know if they're suitable for you. I'm now in week 2 of trying to get this resolved in my favor but the week is coming to an end and I still have no trials nor a new prescription so I can order contacts. This week I have been working with GM Amanda and still nothing. I've decided to follow up with the board of ophthalmology with my complaint for the opthalmologist. I will file a complaint with the cpfb against visionworks as well. Once I do more research there may be more I need to do complaint wise but I'll start with those two places. The longer I'm made to live in old contact lens the worse it will get. Avoid this place at all costs. I wish I would have.
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December 2023 by Dave Little
Customer service is horrible. I have gone to this location since it opened. I know it's time for an exam and new glasses. I made an appointment over a month out for wednesday 12/20/2023. On tuesday the 19th they called and cancelled it. I rescheduled for Friday 12/22 at 11 but I still kept getting text messages and emails about the appointment THEY CANCELLED. Thorougly confused I called in to clear things up and they blamed the NEW employee for not taking my original appointment out of the system and cancelled my rescheduled appointment and refused to see me at all.
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December 2023 by Travis l
Terrible. Ordered glasses and after 3 weeks of waiting was told the order was messed up. No help from vision works to comp the inconvenience. Now I have to wait another couple weeks for a new order. My prescription is as basic as it comes. Very frustrating
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November 2023 by Carol Osnato
I found the service at this store to be pleasant & efficient.Angel was very helpful in helping me choose appropriate frames for my face.Also it was quick & easy to fill in my order.Hope my glasses come soon as I’m looking forward to getting them.
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November 2023 by jeffrey smith
I was struggling with my last pair of contacts today. I couldn’t even wear them at work. I called around to acouple of Hanover, PA eye care places. Vision works is the only place that was able to take me immediately. I appreciate their fast process and I highly suggest calling ahead of time. Thank you all for all you do!
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October 2023 by Thad Highlander
1st time to this store, great people work here. They are very friendly and Doc. Alyssa is the nicest person I believe I have ever met. She did not rush my exam and answered all my questions, Clean , fresh, and organized store. I will be using this store again.
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September 2023 by Barbara Muller
The young lady who took measurements for my new glasses was quite pleasant and apparently knew her business. She figured which plan would be most cost effective for me, however, she kept yawning in my face. Who does that?
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August 2023 by Loretta Fisher
The employee there that helps with ordering your glasses is absolutely the best. I believe her name was Tammy I give her a 10 star rating.
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August 2023 by Ashley Casteel
Extremely short staffed. I had an appointment for a routine eye exam, arrived 10 minutes early. Was there for close to 2 hours with all the waiting. I’ve been going there for years and none of my insurance information was saved. Staff was kind when interacting with customers, but all of the waiting was ridiculous.
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July 2023 by Maria Strausbaugh
I had the best experience from the moment I walked in the door!! The staff is extremely friendly and go above and beyond to make you comfortable. They don't rush you or try to push you into purchasing the most expensive frames/products. So glad I made the switch!
