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March 2025 by Gary Napper
Out of town for my son’s basketball tournament. Slow leak in tire. Called at 6:30am and made the service call through the automated line. Nobody called or texted back. Put the hazard lights on and was able to blow some air in it down the street and drive to my son’s game. Called after that game and got a person. They didn’t even have it in the system. Waited some more and no follow up calls, text or anything. Drove to another Sheetz to get some air before the 2nd game at another location around 11:30am. Another agent didn’t see it in the system and I got the runaround to “different agents in the area” constantly having to give my account info. There was no concern or questions about who is with me, or do I feel safe where I’m at, cellphone battery %,etc. I just felt like I was not prioritized or listened to when I even explained this. I would have hated to be stranded on the road or know my wife was alone in the middle of nowhere for hours. Thank God that wasn’t the case this time. Finally they get a tow truck to me from a 3rd party business in the area. That guy was great. Assured my of options and got the spare on for me. That was around 2pm. 6:30am service call, 2pm service for a tire. Yall be the judge. I think yall can do better…Had Chick-a-fila had roadside assistance, they would be pulling up with blankets and sandwiches and giving us a month worth free uber rides in their catering service cars. If the aim is to put your people in a scary movie scenario, yall aced the test!
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January 2025 by Gale Kaster
Very disappointed in my recent experience. We waited almost 4 hours for someone to arrive. We figured we needed a new battery and gave the make a model of the car so they would know what battery to replace it with, only to be told that they were not permitted to change the battery on our make of car. Wish someone would have told us that at the outset. We have been members since 2003 and have the Premier membership. I see I am not the only one leaving bad reviews so not sure I will renew my membership.
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December 2024 by Wavelene Lamp
I belonged to this branch for over 25+ years, and last year due to them doing something of adjustment in their system and where I have lived almost 30 years I had to belong to the AAA out of York and I did it, renewed from York in August and membership is good till August 2025!!!! Earlier this week I get a notice saying my membership will expire 12/31/2024 if I don’t pay a fee of $50!!! I have tried to call this Harrisburg office but you only get a digital voice that gives you two options, tried both no one answers and you get music till your tired of it!!! I’m sure it’s a computer error but your the ones that said I had to fall under York, I know I’m wasting my breath but take me out of your system!!!! This company is certainly not what it use to be!!! I would have give you a lower rating but it doesn’t exist!!!
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December 2024 by Andrew Roof
My friend called for service in downtown Harrisburg and they never came and never updated her on why they did not come. When she called to complain, they hung up on her. Quite disgusted by this customer service.
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November 2024 by Shannon Mahoney
Horrible service... Waited for way you long... We called another towing company rather than waiting 3.5 hours ... Enterprise rental cars saved us ...thank goodness. By the time we came back the tow truck guy we called was already there. The true k was towed. And NO help from AAA 3.5 HOURS LATER not to mention traveling with a disabled senior citizen. This is disgraceful.
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November 2024 by Nancy Sheets
I’ve been waiting 4 hours for a locksmith. Multiple calls to roadside assistance and dispatch ended up with long hold times and disconnected calls. I can’t get through to anyone. Not sure the membership is worth it.
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November 2024 by Anna Newburg
Wow, that last guy's experience sounds like a living nightmare. Two days, nine hours of waiting and still no battery? If you had to miss work waiting around after they told you someone was on their way, you should send them a bill for lost income, or take them to small claims court. If that's how they treat their members, you're better off getting roadside assistance from your insurance company. Here's a 1-star review out of sympathy!
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November 2024 by Marlin Bressi
Called yesterday about a battery replacement. They sent a technician who (though very friendly) did not have a battery because he was told it was only a jump start. He explained things got messed up because AAA was using a new AI-powered system. He called the dispatcher to arrange for someone else to bring the battery. Hours passed with no updates (even though I specifically selected the option to get text updates), so I left my vehicle parked where it was ( which is nowhere near my house) and walked home. Four hours later I get a call from AAA telling me the technician has arrived. I return to my vehicle, only to learn that he also did not bring a battery and he was thoroughly confused because he, too, was dispatched for a jump start. He also mentioned the problem he had been having with the new AI system. He did test my battery and confirmed that I needed a new one. And now here were are one day later, and after a half dozen phone calls (and still not a single text), my vehicle remains parked on some street nowhere near my house, with no battery replacement. If I happen to get a parking ticket or a street sweeper ticket, rest assured, YOU will be paying it, AAA, not me! Terrible experience, and the customer service reps I spoke with were all rude and terrible at their jobs. As a 15 year member, I expect better service. Actually, at this point I'd just be happy to get some sort of service at all!
UPDATE: AAA replied to my complaint with a number which put me in touch with a man claiming to be the branch manager of the Central Penn office. After explaining my situation, he promised that he would "escalate the situation" and send someone out to my vehicle immediately, as the situation, according to him, was "unacceptable". I waited by my vehicle for 2 hours. Once again, no one showed, and I received neither a phone call or text. I have now called AAA a total of 9 times and waited a total of 9.5 hours at my vehicle over 2 days and still have not been served. You're absolutely correct, Mr. Manager. This is beyond unacceptable and now it's my turn to escalate the matter, right to the office of the State Attorney General. I paid for my membership and am not getting what I paid for, so I consider this fraud. You had 8 chances to "make it right", and dropped the ball each time!
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October 2024 by Donna Moyer
I signed up for a AAA Credit Card for added benefits with traveling. I phoned their Customer Care phone number and was subjected to offers for the aging. All I wanted to do was alert the credit card that I am traveling. Tried to do this on line with no option. Other credit cards provide an online option to provide travel information. I can not get through on line without accepting an offer I do NOT want. This is unacceptable!!!!!
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October 2024 by Frank Carr
was a member for over 15 years until I switched insurance and lost that coverage. So I called to rejoin not knowing I had roadside coverage with my new insurance company. I called to cancel AAA and was told I could get a refund. I didnt hear anything for a month and then called to see what was taking so long for the refund. They told me that the previous agent was wrong and that I would not be getting a refund. Now i'm stuck with AAA for the next 10 months and do not need it. I will never use or refer anyone to AAA. This is awful customer service.
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September 2024 by Jordan Davenport
One of the chargers hasn't worked for nearly a year now at this point.
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September 2024 by Josh M
Called at 9:45am for a tow, was signed up for text alerts and given initial ETA of 90 minutes however here I am at 12:45pm still waiting and when I called for an update I was told soon. I understand it’s busy I just wish it could’ve been communicated.
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August 2024 by Phlip DuBious
Motorcycle broke down in Gettysburg 6:00 pm on a Tuesday night. Called for a tow. Friendly, professional service on the phone - very little wait time. However, it took 2 1/2 hours for the tow truck to arrive. Drivers were not told they were picking up a motorcycle so they didn’t have all the proper gear but we did get it secured and safely dropped off at shop. Didn’t think it would take that long for a pick up.
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August 2024 by Amanda Femera
I’ve been calling the Harrisburg branch for 3 days straight every few hours and nobody answers the phone. Do they expect everyone to go out of their way and drive into the facility just to ask a question? How ridiculous!
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July 2024 by Ronald Pfister
I've never had an issue with AAA before but last might I called and waited for an hour and no one answered. I used the online app and got someone to come out. My only issue with the app is that I wanted the car towed to my house and there was no option for that. I got the car home and got it running again.
