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November 2023 by Courtney
Worst bank ever
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November 2023 by Robby G (Cutty)
Need more tellers.
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October 2023 by queen Newkirk
This is the worst bank location I've ever been to. Customers service is terrible, 30 min wait every time. I truly do not like pnc bank
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September 2023 by Yanni
My 1st mistake was going to this branch. I had a fraud dispute on my acct and which my new card was posted to mail but since I was traveling I decided to go to a branch to get my card in a faster way. This branch opens at 9:00AM. I walk in at about 9:09am -9:11am ungreeted but greeted by stares from the employees that were not at the tellers counter. To see one customer at the teller with another waiting. But what I walked into was one of the employees (heavyset woman/wet ponytail) having a full on conversation with a returning customer who's at the teller. All he was there to do was switch money from his his business account to personal account or visa versa. Everyone was waiting for this long conversation to end so that the following could be helped (2). Me and another. The employee was catching him up on her troubled relative is irrelevant and should have been resumed after the service was done to not hold up the line.There was another employee (petite with Asiatic features) who was zoned in into the copier and tablet computer at the lobby. Still being completely ignored for another 10mins. From what I can see there was a Guy named Shaun which was really the only one working adding the lady at the teller counter. Shaun was working with a 2 people in the office who was opening an account coming from internationally. The heavyset worker and the petite worker greeted each other in front of me still ignoring me. I finally ask if they work there? Because I couldn't tell. The petite person said what can I help you with. I told her briefly my situation and then I'm just here to get a card. After about 15-20mins waiting she tells me to sit in the "waiting area because I need to see a teller in the office. While I'm waiting I see the heavyset woman go into someone's office seating in the customer seat gossiping about her life. Again, irrelevant. She peeps me staring at her too. Collectively I waited about an hour to be seen. Because the people that Shaun was helping had questions that he wasn't sure about he called on to the heavyset woman to finish it was a surprise to me that she would be the one to call on, she's seems lazy from what I've seen. They were giving superiority to customers that made an appointment but before I walked in I was unable to make an appointment because no one picked up the phone, it just kept ringing. So I was being told that other people are ahead of me because they have an appointment. But again how did they make the appointment with the phones not being picked up. But I guess everyone knew to do it online before they got there? Evidently the man who had an appointment before me didn't even need an appointment to be able to do what he needs to do so I feel like it blown out of proportion for me to wait longer. I could tell that the heavyset woman didn't want to be the one to help me because I watched her the whole hour of her doing nothing. They kept giving Shaun more people while he was already helping people.(I feel bad for him because I can tell that they do that alot) two men were waiting along side with me after spending a fraction of the time they were getting mad and frustrated as well too. After writing an hour and 15 minutes I finally got my card which took less than 5 minutes. I haven't had a Dum Dum lollipop in a while so I took a bunch in compensation for my time wasted.POINTERS: GREET EVERYONE/ TREAT EVERYONE WITH KINDNESS AND EQUALITYACKNOWLEDGE PEOPLEDONT PRETEND TO DO YOUR JOB ACTUALLY DO IT.Hygiene for the heavyset wet ponytail lady needs to be revisited.Thank you
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September 2023 by alyssa zeigler
Waited for over 15 minutes in the drive thru at the actual terminal and when I pressed the call button after waiting the teller had the nerve to ask me if I needed something smh
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July 2023 by Laxmi Dulal
We were there and assistant manager Teela or similar name decline to print montly bank statement. She is not very helpful and state arguing. She told they have stop printing statmenets for the costumers. Since when they stop printing statments for the costumers. If they cant print paper for costumer, what is the reason of doing business with them. Worst experience ever.
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July 2023 by Shane Keister
Don’t bother making an appointment as the walk-ins who are loudest get priority anyway. Find a different branch to visit for sure!
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July 2023 by Beda Kafley
Worst customer service ever. I wish I could give a 0 rating. Tellers are absolutely slow, except one. The manager is not doing the job properly, this branch needs to make changes in management.
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July 2023 by Jenna Hutchinson
We love PNC, but this branch is terrible. Don't even bother trying to call, they will never answer. Only had 1 employee that was actually friendly and helpful.
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February 2023 by Vivi Kendrick
I made appointment. I show up for my appointment 10 minutes prior. They have no record of the appointment. Shane made it right. I appreciate him.
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November 2022 by Andrew Cotter
Drive an extra 15 mins to a different PNCThey only had one employee working the desk AND the drive through at the same time. His name was Mr. Blake and he was working as fast as he could and was very professional.
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October 2022 by Amanda Jones
This branch really helped me in my hour of need. A special thank you to Blake for his prompt and polite service--it did not go unnoticed. You and your coworkers handled all of my needs and made me feel especially attended to. We need more Blakes in customer service!
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July 2022 by Joe Klimas
Good luck getting someone on the phone. Called and waited on hold for 10 mins to be hung up on.
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June 2022 by Deborah Earle
Worse bank EVER!!! Do NOT use their Drive Thru, you’ll be sitting here for more than 15 minutes each time. They don’t even have the courtesy to check in with you between time or anything. You’re left to WAIT!!!
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May 2022 by Heather Ondechek
This is by far my favorite branch. Every is always so helpful. As a hiring manager, I envy your hiring managers capabilities. I would typically name mention but honestly it is every employee there. Thank you for always being so helpful each visit and listening to me blab!
