Key Ford of Hazleton is a business known for its friendly and helpful staff. Customers appreciate their excellent customer service, with some mentioning that staff go above and beyond, such as picking up and delivering cars. The service process is quick and easy, especially with online appointment scheduling, and waiting times are generally short. The dealership has been trusted by long-term customers who have been returning for over a decade, praising their consistent good treatment and knowledgeable employees. However, some reviews mention that prices, especially for parts, can be high, sometimes significantly above market rates. While most customers are satisfied with the quality of work, there is a concern about the high costs and perceived greed. Overall, Key Ford of Hazleton is regarded as a reliable place for vehicle service and repairs, with a strong emphasis on customer care, though some feel the prices are steep.
