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August 2023 by Sam Pune
Awful customer service.
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August 2023 by Fuvk You
Employee was on a personal phone call laughing and talking while "helping me". REFUSED my refund because I didn't have my card, however if he would have hung up his phone call or at least paid any attention to what I was there for he would have known what I actually needed was a store credit because I needed more parts and was going not spend more money. I suggest Hubbard Autozone, Advanced, or O'rileys. Unfortunately this is no where near the first time iv received bad service from this store or even this employee.
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July 2023 by Katie R
Went in to buy a seat cushion, which I didn't end up getting, but while I was there I remembered I had a light out on one of my headlights, and also decided to replace my headlight bulbs. Each of the employees I interacted with, from the gentleman who pointed me to the seat cushions, the second who came out to my car to offer assistance in changing the first light, and the third who helped me find bulbs for my headlights and then replace them for me, were all extremely helpful.
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July 2023 by Kat
Went in to buy a seat cushion, which I didn't end up getting, but while I was there I remembered I had a light out on one of my headlights, and also decided to replace my headlight bulbs. Each of the employees I interacted with, from the gentleman who pointed me to the seat cushions, the second who came out to my car to offer assistance in changing the first light, and the third who helped me find bulbs for my headlights and then replace them for me, were all extremely helpful.
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July 2023 by Sara Custer
They helped me get the parts I needed. Even called another store to make sure they had another part.
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May 2023 by Eric Denmark
I needed a coolant overflow hose for Chevy 05 Equinox. I went to 4 different stores looking for the right hose, and could not find what I needed anywhere. Meanwhile my car is heating up then blowing anti-freeze out through the overflow. I get to Auto zone in Hermitage with my car spewing steam from the leaking anti-freezr. A young associate named Lucas offers to help me out after sering me pull in. He not only found me what I needed he offered to replace the hose right there in the parking lot, even though it was cold and windy and spitting rain. He had it fixed in no time. It is running great. He even refused a tip I offered him. It's been a while since anybody went that far out of their way to help me out with no payoff for them. It made my day. I will be buying my parts in Hermitage from now on, just because that kind of service is hard to find these days.
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May 2023 by Rick Fair
Great staff. Giovanni was extremely nice and helpful.Update: had to go back to the store for something else and the staff was more helpful than i could ask.
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May 2023 by Thomas Mills
I called in to see if they had the parts I needed and they did. They put them on hold for me so all I had to do was go to the store get my items and pay for them and was on my way. You can also order and pay online and just go pick up your items. The employees are very knowledgeable about different stuff and are a great help when you need it.
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October 2022 by Joseph Muntean
I bought a new set of windshield wipers the counter man come out and put them on for me great service.
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September 2022 by Betty
They didn't show much interest in what I needed or asked for I left very unsatisfied which is the first time ever
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September 2022 by Forrest Riggall
Was told they do not do oil changes and cannot willnot check the gages or lights of warning on the dash.. I guess parts only at this one!? May want to mention That somewhere..
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September 2022 by Melinda Smith
My battery wouldn't start this morning so I got to jump and headed down to AutoZone for a new battery. The fella said he was going to test it for free so he tested it and told me it was not the battery but the alternator (a much more expensive service).Not sure if it was covered by warranty I went down to the dealership and they tested it. And it was in fact only the battery.
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August 2022 by Christopher Brown
My typical go to for parts for oil changes or whatever I need. They are very helpful, can scan you car if the check engine light comes on or any other light.
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August 2022 by J
I recently had an issue with my vehicle took it into AutoZone they did a diagnostics test on it found the problem fix the problem and I was back on the road again thank you AutoZone for all of your help.
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July 2022 by Ryan P.
Best AutoZone ever thanks to Jody (the manager) everything runs smoothly ?
