AutoZone on E State Street in Hermitage is a leading retailer of auto parts, including new and remanufactured hard parts, maintenance items, and accessories. Customers consistently report that the staff is extremely helpful, nice, knowledgeable, and a great help. The employees are described as going far out of their way to provide excellent service. Multiple reviews highlight specific instances where associates offered to replace parts for customers right in the parking lot, such as headlight bulbs or a coolant overflow hose, even in unpleasant weather. This kind of helpful service is noted as being hard to find. The store provides convenient services like putting items on hold over the phone and offering online ordering for in-store pickup, allowing customers to get their parts and be on their way quickly. The overall experience leaves customers feeling that the staff is more helpful than they could ask for, with many stating they will return to this location because of the outstanding service. The business makes a positive impression, with one customer noting the exceptional assistance made their day.
Kyle went above and beyond to change my turning signal light bulb, he was very helpful and extremely polite!!!
March 2026
Helpful staff, nice store, clean and organized. What else could you need?
February 2026
Needed a new battery and the salesman came out and tested it telling me the battery needed replaced. Unfortunately they did not have the battery I needed. The service was fast, kind and efficient. Would recommend the AutoZone
