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“Rachel looked after my wife and child who have both had problems giving blood before, Rachel made them at ease and both my girls were left surprised it didn’t hurt! Rachel is the best we’ve ever had!”
“Although this is a free clinic, I agree it feels like a boutique experience.
The atmosphere is really calm and relaxed and upbeat — not drab. The front staff and the nurse are very nice, and personable.
The testing is very comprehensive (pharyngeal and rectal swabs, as well as urine samples, blood sample and rapid testing). They let you know about HIV and HepC within 20 mins, and the results come very, very quickly after (I had an appointment Thursday at 3pm and results were in Friday at 12pm). Finally, they have a comprehensive PreP and PEP program for HIV treatment — entirely free, with regular testing and telehealth option — and include modern options like Apretude and Descovy.
The last thing I will say is that, for the first time in my life, I almost lost consciousness while getting my blood drawn, and I just felt relieved by the nurse's bedside manner — giving me space, paper towels for the sweat, fruit juice, etc.
They are calm and really good about giving you step-by-step instructions, the rooms are private, the bathroom is large and private, everything is clean, I felt it was rather neurodivergent friendly — much more than most places I've been.
I felt well taken care of. We're lucky to have these Novus clinics in the area. I can't believe I used to go to really loathsome urgent care options — expensive and often dismissive.”
“I went to get bloodwork done today and Nelly made my experience as wonderful as possible. I get very nervous and lightheaded when getting bloodwork and Nelly couldn’t have been more supportive and caring throughout the whole process, I felt so comfortable and taken care of. She was a true angel. Can’t recommend enough, thank you so much!!!”
“Awesome location! Easy to schedule an appointment online (& they actually had appointments available unlike other locations). Very clean & easy to find. And the technician was FANTASTIC! very friendly, professional, and efficient- even with my unpredictable veins!”
“I usually don’t write reviews for this kind of thing but I have to for this location. I have been taking blood On and off for the last year, and I have been going to different locations. I figured I would try out the Ivyland spot and it is 10 out of 10. I got there right when they opened at 7 AM and I was leaving by 7:20 AM as a walk-in appointment. The lab tech who took my blood work, knew I was nervous because I had a lot of blood to give for my lab results and she was able to talk To me the entire time so I would not get in my head. This will be my main point to go to moving forward because they were that great!”
“An incredibly efficient office. Check yourself in, sit down, and get called. Probably only 3 minutes in the room before the techician arrived and took my blood. Bam - in and out in under half an hour.”
“I don’t often write reviews but it’s important to acknowledge when someone is amazing at their job. I walked into lab corp today without an appointment. The wait time was about an hour but well worth it. Valecia was our lab tech and did an amazing job taking my 16 month olds blood. She was calm, kind, patient and skilled. My daughter was moving and she still managed to get everything done on the first stick. Highly recommend her for pediatric patients.”
“Always a good experience here. I've only done walk-ins with no appointment, and my longest wait was maybe 30mins. Average is less than 15mins. The staff is always kind and professional. They get you in and out pretty quickly.”
“Attended my appointment yesterday. Checked in at reception. Was taken through 5 mins later. Bloods taken. In and out within 10 minutes.
Joan was super efficient and friendly too.
Definitely recommended.”
“Automated check-in was straightforward (but more information on the website would be useful, perhaps even a video showing QR code scanning, etc), the staff was friendly, efficient, and professional. Results received overnight - which takes out a lot of anxiety. I will use this office again.”
“The staff at this Quest are amazing, and I've been to a few. They are highly skilled. They were especially amazing with my kid, who has been traumatized by a past lab visit when very young at one of the Quests I'll never go back to (in NY, western Long Island but I forget if it was Lake Success or Garden City?). I highly recommend this location.”
“Gianna goes above and beyond. Looked into the tests on the orders to insure insurance coverage, called the ordering provider to clarify, came up with ways to minimize difficult resampling..... After a frustrating, futile 1.5 hour wait at another location, Tiffany and Gianna in Newtown got the tests done! Thank you ?”
“The phleotomist was very friendly and accomodating. I did not have mhy insurance card and was panicking. She assured me that my insurance information is in my account. So I did not have to come back. She was also very gentle”
“Dawn is the reason I choose this location every time over any other! She’s incredibly kind, efficient, and quick. Whenever I have an appointment, I’m seen quickly with little to no wait. When I've come as a walk-in I usually just go around the afternoon and it's always in & out. If you come as a walk-in during morning hours expect to wait, though that is reasonable given everyone is trying to get in before work + the pre-established appt patients take priority.”
“Excellent staff, getting blood drawn has never hurt w their skills. professional, friendly, clean, haven't had to wait more than 5 mins to be seen, easy check in and very helpful staff .”
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“My husband and I travel all the way from central Jersey to visit this location. The service we get is amazing-Sue is simply the best. She is professional and is extremely knowledgeable. Quest is lucky to have an employee like Sue. THANK YOU!!!”