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“The Phlebotomist was excellent! I have horrible veins and she listened to me and did a great job, rather then insisting that she try various veins. One and done with NO PAIN OR BRUISING!”
“Very nice staff..only waited about 5 min took me back and was done. So much better than other locations. MISSY is amazing. She was here by herself and still had such a positive additude and got people in and out. Girl deserves a raise.”
“I’ve always been happy with the service here, but today, Cheyanne went above and beyond. She handled a patient emergency and 6 people in the waiting room with kindness and professionalism. She was the only one in the office and managed it all!”
Medical Labs
Medical Labs
Medical Labs
Medical Labs
“Although this is a free clinic, I agree it feels like a boutique experience.
The atmosphere is really calm and relaxed and upbeat — not drab. The front staff and the nurse are very nice, and personable.
The testing is very comprehensive (pharyngeal and rectal swabs, as well as urine samples, blood sample and rapid testing). They let you know about HIV and HepC within 20 mins, and the results come very, very quickly after (I had an appointment Thursday at 3pm and results were in Friday at 12pm). Finally, they have a comprehensive PreP and PEP program for HIV treatment — entirely free, with regular testing and telehealth option — and include modern options like Apretude and Descovy.
The last thing I will say is that, for the first time in my life, I almost lost consciousness while getting my blood drawn, and I just felt relieved by the nurse's bedside manner — giving me space, paper towels for the sweat, fruit juice, etc.
They are calm and really good about giving you step-by-step instructions, the rooms are private, the bathroom is large and private, everything is clean, I felt it was rather neurodivergent friendly — much more than most places I've been.
I felt well taken care of. We're lucky to have these Novus clinics in the area. I can't believe I used to go to really loathsome urgent care options — expensive and often dismissive.”