Verizon's store in Homestead offers a variety of mobile services, including 5G home internet and business solutions. Customers can visit the store for in-person assistance or conveniently shop online, with options for in-store pickup, free 2-day shipping, and same-day delivery when available. While some customers have expressed satisfaction with the knowledgeable staff who provide helpful guidance on phones, tablets, and plans, others have faced challenges. Issues such as receiving incorrect items and miscommunication about FIOS services have been noted. For instance, one customer was disappointed with a wrong-sized watch delivery and suggested that clearer order verification could improve the process. Another customer was misinformed about returning FIOS equipment, leading to unnecessary visits. Overall, many appreciate the organized, less aggressive sales environment in the corporate store, making it a good choice for those needing assistance with their mobile plans. However, some customers feel the store could benefit from more stock availability for quick purchases. This mixed feedback highlights the importance of communication and attention to detail in enhancing customer experiences at Verizon.
Matt was extremely helpful with our new Galaxy s25+ phones. We were having sim card issues and he had us in and out with working phones in a matter of minutes. Go see Matt!
October 2024
Terell answered all our questions and got us hooked up with a new phone in no time. Super helpful!
February 2024
Had to change Mom's plan and phone for her and it went relatively smoothly. This is a corporate store so less 'up selling' and very organized
