Auto Parts in Kennett Square, PA

“The repair process was quick and trouble-free from estimate to repair completion. Very good communication with me on the repair status. The staff was professional, and friendly, and answered questions promptly. They arranged a rental pickup and drop-off. The car was cleaned thoroughly before I picked it up. I have no suggestions on how they could improve. I don't ever want to go to a body shop again, but if I do, I am going to Caliber!”

“I haven’t had any work done on my vehicle just yet, but I wanted to give a review based on the experience I’ve had so far.

On my way to Kennett Square, I clipped a mailbox after someone in the opposite lane was veering into my lane, and it damaged my car pretty badly. I was in shock and then became a total mess. After running my errand, I did a google search of body shops in the area and stumbled across Mercer Auto Body. They have tons of great reviews and all of the body shops in the Coatesville area are either chains/franchises, or shops that do shotty work. I walked in crying and both people in the office were SO kind. They took some information from me and verified that they had worked with my insurance company in the past. The woman walked me outside to take photos of the damage of my car so that they could write up an estimate and email it to me instead of me having to drive down there again, even though the shop is only 20 minutes from me. The woman was so comforting and helped me to calm down, which wasn’t in her job description. She was super knowledgeable about my vehicle (i.e. where the sensors are located and making sure they weren’t damaged) and knew exactly what photos to take (I would have just taken photos of the damage and left it there). I immediately felt comfortable in their presence and with the idea of working with them. Mercer Auto Body is a small business and I always prefer supporting small businesses as opposed to the mega-chains who see you as just a number.

Even though the circumstances are crappy, I feel much better after having gone to Mercer right after the accident and feel that my vehicle will be in excellent hands. Thank you both for being so kind and comforting and making time for me. I very much look forward to working with you.

For reference, the photo is my car BEFORE having it repaired. I will provide an update once the repairs are complete, and I’m sure I will have nothing but great things to say then, too!”

“Theresa is awesome! I work for a local shop and can't say they haven't updated me or pointed me in the right direction. Parts delivered promptly and walk service is excellent.”

“Stopped at the closest auto parts store when my headlight switch failed while traveling. I required the switch to be visually matched not looked up by application which they were willing to do. I'll explain why later. The first one was close, but slightly different. After digging deeper we found the correct one but it wasn't in stock. If I was unable to find one I'd be limited to driving without lights so the employee suggested I try NAPA a couple blocks down the street.They were very rude, even offended that I was referred by their competition. They also hung up on me several times because they were having telephone problems.I left napa 3 star rating which was generous, but AutoZone deserves 5 star. Not only were they willing to find me the correct number they seemed more interested in solving my emergency than making a sale. As a retired mechanic I was thrilled to see customer dedicated service like this.Continue reading if you would like details on why this was a difficult job finding a common part.My vehicle is a custom built Recreational Vehicle built on a bus chassis. I knew it used Ford wiring and it was a common part in use in 1995 when the chassis was built. However no parts stores have listings for this vehicle, yet it is built with common parts.Turns out the correct part was first used in 1985 Ford F350 truck.Don Dakota ASE Master Automotive Technician (ret)”

“The employees in this store are great, they say "hello" when you walk in and are all very knowledgeable. In a moment of weakness I went to the autozone down the street and was reminded of how important good customer service is, I left the part I wanted to buy on the counter and went to NAPA, where I should have gone to begin with. NAPA Kennett Square always has been and still is the best!”