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November 2023 by Allison Leiber
Just order the bed online. Guys at the store pretend you’ll get a good deal if you buy the in the store but if you order the bed online it’s the exact same price. Don’t get got! Used cars salesmen!
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January 2023 by Howard Henderson
Casper beds are great, but pricey! Reminds me of the adage: "you get what you pay for!" I like the fact that the sales rep took his time to explain all the features for the mattresses, pillows and bed frames. He even encouraged (my wife and I) to lay on the display bed(s) to experience the comfort level and massage features! After our visit here, we're seriously considering upgrading to a king sized Casper bed unit!
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July 2022 by Triskaideka thirteen
Was nice to go in and try out the mattress I have heard so much about on the radio. Thank you
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May 2021 by Chris Lewis
We had a scheduled appointment today at 10:30 AM. No one was at the store. We waited, eventually called the store and left a message. Someone did return my call 15 minutes later and said they did not schedule anyone to be in the store until 12:00, but someone was on the way, and would be at least another 15 minutes until they arrived. Casper sent me MULTIPLE reminders for this appointment….will NOT be rescheduling with a cosplay that does not staff their store during regular hours and disrespects others time and needs. Will be purchasing a different mattress.
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February 2021 by Jeffrey Rafsky
Great product. We have had our Casper mattress for 7 years and love it. Buying their adjustable frame. Knowledgeable store staff. Friendly and professional.
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February 2021 by JW Lin-Shen
We bought a queen and twin mattress and frames 3/2018. The queen bed became very rickety and I noticed the legs (plastic) were cracked. I emailed the company and at first was only told the warranty was for 1 year. Too bad! Disgruntled, I emailed again and the next customer service person told me that the manufacturer’s warranty was 20 years! She contacted the manufacturer and was able to get me replacements for free. Not sure why there is such a discrepancy. I feel like a 20 year warranty would be a major selling point! Anyway I updated this review to reflect this. Lost two stars because of the first customer service representative’s infuriating response.
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March 2020 by Rosana Biebel
Nice matresses ,very comfortable down pillows and a perfect travel pillow! Staff is very nice and answer all your questions!
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March 2020 by Charles Denaro
Very nice staff, great mattress.
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February 2020 by Helen V
Came to the mall for something else,passed the store to check on pillow cases and ended up buying a standard pillow and illow cases as well. Jamal was a great help!
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December 2019 by Abbie Dear
Excellent service, very patient, I went back forth 30 times trying all the beds! Staff so helpful, laying on the bed now. Don't think I'm ever getting up! So happy with my purchase ?
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December 2019 by Dante Colonna
Very helpful and friendly staff. Not pushy like regular matteress stores!
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October 2019 by Lisa M. Ronquillo
Really enjoyed looking at all the beds in this store! It actually has different rooms that you can go into, close the curtain, and lie down on the bed to simulate a darkened bedroom atmosphere - super cool! We ended up getting a standard Casper pillow (must save my pennies before I can actually buy a full bed!) as well as a spray (chamomile and lavender) that is clinically proven to help with a better night's sleep. The employees were very helpful and friendly and were very patient with all our questions - we also received sleeping masks that feel soft and wonderful over my eyes! This place is a definite must-visit!
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October 2019 by Nick Custodero
Jamal was super cool and straightforward. Helped me find what I needed and weighed out my best options. Left with everything I needed on the spot. Highly recommended
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September 2019 by Jason Nichols
Very helpful!! Looking forward to my new mattress!
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August 2019 by Blake Angus-Anderson
Stopped in to look at the mattresses. The store is very bright, clean and professional. Jammal took care of us. He was very friendly, low pressure and professional. We were very pleased with the experience. We did buy a mattress but we can't review that as we haven't slept on it yet.
