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“MADDIE WAS VERY KNOWLEDGEABLE AND HELPFUL IN THE OAKS STORE. SHE couldn't have been any nicer and helpful. She was one of the best sales people I ever met.”
“I totally recommend going to ez phone repair in Narberth. It feels a whole lot different. I have been going to ez phone repair since it first opened in 2016. Idan and sori are nicest people ever. Most cell phone repair shops do not care about you and more about the money. While with idan and sori it feels totally opposite. They care about you more than money. I would give this store infinite stars.”
“I was in dire need of a new phone and was looking for a new Samsung. I have been a loyal AT&T customer for decades and never consider going anywhere else for a phone. I called the Wayne, PA store and spoke with Edvard to inquire what would be the best replacement for my 5-year-old Samsung 10+. Got the info I needed and stopped in a couple days later. Edvard was the best, completely knowledgeable, personable and professional. I am a bit of a techno-idiot (due to my age) and Edvard was very patient and knew the products. Since I haven't bought a new phone in a while I was pleasantly surprised at how fast the info transfer was from my old phone to the new S25+. I was never a fan of auto-pay but that's how it's done today so Edvard set that up for me. If you are looking for a new phone don't hesitate to come to this store.”
“The IRA(irish republican army) agent Liam was extremely helpful with setting up my mother in laws cell phone, I think the Saint Patrick’s day booze really livened him up that day”
“Amazing customer service every time I have been there! Joseph helped me this morning solve 10 different problems with kindness and a lot of patience! He even saved me money on my bill! HIGHLY RECOMMEND!”
“I had the best experience at the Verizon store in Berwyn PA thanks to Charlie. We have recently switched to YouTube FIOS from regular cable and the learning curve is rough. We had some issues trying to figure out how to set it up. The original rep who sold us the plan was fine/just ok …but Charlie’s customer service was exceptional. He went above and beyond to help us with the set up. I can’t thank him enough for explaining everything, being patient and taking the time to help us. Highly recommend Charlie for anything you are buying or troubleshooting.”
“A spill got liquid in my charging port right before a big road trip. Dylan hooked me up with a quick cleaning and I was able to get o the road with a working phone!”
“⭐⭐⭐⭐⭐
Excellent Service from Kenyatta at Verizon!
I recently visited the Verizon store and had the pleasure of being assisted by Kenyatta. From the moment I walked in, she was warm, professional, and genuinely helpful.
Kenyatta took the time to listen carefully to my needs and explained all my options clearly without any pressure. She was incredibly knowledgeable about the plans, promotions, and technical details, which made my decision-making process so much easier. Her patience and friendly demeanor turned what could have been a stressful visit into a smooth and positive experience.
Thanks to Kenyatta’s expertise and excellent customer service, I was able to resolve my issue quickly and even upgraded my plan with full confidence. She went above and beyond to make sure everything was set up correctly before I left.
If you’re looking for outstanding service at Verizon, I highly recommend asking for Kenyatta. She truly represents the best of what customer service should be — kind, competent, and caring.
Thank you, Kenyatta! Keep up the fantastic work! ?”
“Jahmere was super helpful and in formative! He was very patient and explained to me the benefits of my account, and what the Teacher’s Appreciation discount would affect specifically. He was very kind! 5/5 do recommend!!”
“Korey Jones was very professional and helpful with getting a new phone and transferring all the data over. And also helped us find ways to save on our phone bill!”
“I am an elderly woman who recently sought help with purchasing and setting up a new iPhone. A Verizon rep named George provided the kind of help and support that made my experience very positive. He is truly a credit to Verizon!!”
“I just got a new phone at this store over the holidays with the family. Usually a dreadful experience was made very easy by the whole staff there. It was quick, informative, and even fun! I’d go back.”
“Thank you Mohamad! Loved everything about my experience at this Simple Mobile location. They had exactly what I was looking for at the most affordable price! Every one was very professional and knowledgeable about their products. Mohamad is super friendly and kind. Also, the process was extremely fast, not like other phone stores where you wait around for hours. I highly recommend this Simple mobile location, you will not be disappointed!”
“Darryl is a superstar. I’ve always had good experiences at the Verizon store in Newtown square, with Theo, and others in the past. The last two times my family and I went there, Darryl helped us. He not only helped us, he took the time to explain important details that helped us maximize our plans. One of the last times Darryl helped us, he wasn’t even making commission because it was a phone issue. He spent an hour with me and kept me relaxed when I was sure I had lost 12 years worth of pictures. He helped me figure it out and saved my iCloud backup data and all those pictures started flooding back into my replacement phone. No commission - just total professionalism. I gave him a bear hug! What a stand up dude! Theo was great too. THANK YOU DARRYL!!!”
“I want to express my deepest appreciation to Alim and Phil. I came into the store with a lot of anxiety relating to transferring my work phone number to a personal number and getting a new personal phone. They were extremely understanding, compassionate and helpful in working with me to achieve this every step of the way. They are extremely patient and truly provide the best customer experience I have ever experienced. I felt that they had me covered every step of the way. They are absolute experts technically and approach customers with compassion. You are very lucky to have such top notch employees and I am now a new and proud AT and T customer for life. Thank you from the bottom of my heart to Alim and Phil. Fern”
“Went from 5 stars to -1. Went into this store today and tried to change my pin. Manager she identified herself as is very rude and unprofessional. Since I don’t know her name — black woman with red hair. I’ve dealt with the previous manager and every store associate her has always been helpful. When I asked her for her name she refused murmullé times to provide it and said “I don’t need it”.
This person should not be in any position of leadership. Disappointing and I will me making a complaint to the BBB
Update: My review from earlier you can disregard. Daniel the Manager and Chris are wonderful, and the complete opposite of the previous negative experience I’ve had this location. With Dan in charge, the store vibe is positive, , professional and both Chris and Dan go out of their way to help you.”
“The young lady who works here has been a great help! I upgraded my phone on 12/24/2024, and she transferred all of my information. She is very knowledgeable, helpful and kind!”
“Brandon helped me fix my phone. I was very discouraged and thought I wasn't going be able to get into my phone working. Even over the phone they wouldnt help. He helped me and another guest and we both left extremely satisfied. Thank you Brandon for everything.”
“Repair was done quickly once they received the battery.
My only complaint is that I was told the battery would be in, in a week. It took 3. Whether it was supply chain issues, tariff issues, or work around the end of the year holidays, they had to know it would be longer than a week. Don’t overpromise when you must know that it would not be just a week.”
“I was in need of a new cell phone. My brother referred me to Mr Sayd. I was very well cared for by Mr Sayd. He was very informative, patient, and knowledgeable of the product I purchased. Mr Sayd, walked me through the process and if I had any problems to contact him. Great customer service. This store does need help because everyone is giving there full attention to the customers. Thank you”
“Rich has great customers service ? I went to 52nd st no help.. I went to South Philly no help.. I went to 69th st they was no help. I found rich and he took his time to explain my phone problems to me and fix them for me I'll be back for that upgrade ”
“Wanted to share a wonderful customer service experience I had today!! Kerry at the Verizon store on Ridge Pike was super! Very professional and willingly to help me!!”
“It's a good place I just got my Motorola moto G power 2026 5G phone on Wednesday when I poured my number over to cricket wireless coming from metro by T-Mobile the service person was a nice person I'm loving this phone”
“Money saving plans with pretty good coverage be AT&T's network. $35 service with some airtime and to all other costs All taxes are included in the $35 reasonable customer service”
“Visited the AT&T at the Plymouth Meeting Mall to upgrade to a new phone. Was helped by Mario, who delivered legendary customer service. Hands down the easiest and most pleasant experience I've had with a phone upgrade. Mario was willing to take the time to listen to my needs as a customer, and worked with me to make them happen. I will absolutely be returning to this location next time I need services from AT&T.”
“I rarely experience high level customer service and care, but Ubreak is the absolute best, outstanding customer service and I highly recommend. They can fix anything!!!”
“Went in to trade in a phone and brandon the manager was very helpful. He checked my account to make sure everything was correct and also gave me options for new phones. He was friendly and I would recommend this AT&T location to anyone in Phoenixville.”
“If all customer service reps were as pleasant and helpful as Rivens and Tre are at Verizon store in Norristown, the world would be a better place. Their knowledge and patience when working in a busy store are great examples of what good training produces. Congrats to their manager Tommy Beiser.
Thank you guys so much for an enjoyable experience buying a new phone. Bonus for all.
Patricia Bader”
“It as a pleasure to have assistance from Jenny. She was very informative and transparent with the terms of my new plan and the deal for my new phone. Much more helpful than the app or website a thousand times over.”
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“TOP notch employees. Very professional and they go above and beyond for the customer . We had a very unique situation with our account and they spent hours helping fix the issues, one employee came into work on his day off to help fix our account situation- I will never go back to a retail store again- this the only store I will be going to solely because of their employees and work ethic.”