Tory Burch is an American lifestyle brand known for its use of color, print, and eclectic details. The store itself is super pretty and organized, providing a great shopping experience. Customers report that the whole staff is very kind, sweet, helpful, and patient. Reviews highlight exceptionally great customer service where staff members assist with issues, returns, exchanges, and purchases, making the experience very convenient, successful, and smooth. Specific instances include help with a return and reorder process that was handled efficiently, even during the holidays, with new items arriving very quickly. Staff are noted for being up to date on everything the store has, helping customers find what they are looking for, and providing helpful guidance on solutions like contacting customer service for a product issue. These positive interactions lead customers to recommend shopping at this location and state they will definitely be back.
EXCELLENT CUSTOMER SERVICE I live in the DMV but depend on Betina whenever I need something that we don't have. Awesome!
March 2026
I called the store to inquire on a particular shoe for my mom’s vacation. From the phone etiquette to in store customer service, Mya helped me straight at the door! She is fantastic with her communication and hands on with any questions or concerns you have.
February 2025
Thank you to Steven and the staff for helping me with an issue I had with a pair of sandals. Steven thank you for your great customer service, I am very pleased with my new pair of Leopard Kira sandals. This store is super pretty and organized. Recommend shopping at this location, you would have a great shopping time.
