Electronics near Lake Ariel, PA

“UPDATE: My wife and I needed to look at a new freezer and microwave for our home so we took the opportunity to address my mother’s wall oven at the same time.We never found out what happened with her order but are chalking it up as a great deal of miscommunication.We worked with a saleswoman by the name of Sandy. She was VERY PLEASANT to work with to meet our needs. She spent a great deal of time with us, along with Sonya(the owner), to ensure my 86 year old mother will be taken care of soon.I will update my review again soon and will update my rating accordingly. Right now I’d have to give them a 4 star rating as no one took responsibility for her order getting cancelled and for no return calls being made to her. I’m very optimistic that things will work out in the end.***Old Review Below****Unfortunately I have to give Aurels 1 star. If I could give zero stars I would. Any business that treats elderly customers the way they have treated my mom shouldn’t be in business. My parents have always purchased their appliances from Aurels and when their electric oven started giving them issues they decided to also replace their dishwasher. While their installer was at the house he also measured the opening for a new oven. My parents drove to Aurels and picked out what they wanted and placed the order. After dealing with some major health issues with my father (93 yrs old) my mom called Aurels to check on the oven. Sonya (owner) told my mother that there was no order because my mother had cancelled it, when in fact she didn’t. My father passed away so my mom hasn’t been able to focus on rectifying it. We just called several days ago and we are STILL waiting for a call back. Obviously Aurels doesn’t care about customers who have been loyal to them. It’s no wonder they are getting the dismal reviews they are getting.Aurels Appliances should be ashamed of themselves for how they have treated my elderly parents. We will find a different place who will value our business!”

“The staff is knowledgeable and their inventory is great. Best of all they beat the prices at Home Depot by at least 30%. Think the big box stores are the most economical? Not in this case they are not and the inventory at Fromm is considerably better than Home Depot....”