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February 2025 by Dustin Cassel
Just not what AAA used to be. Wait on hold for 30/45 minutes for anyone to pick up. And I have been waiting over 4 hours for a tow. No updates, no ETA, and if I call back I have to hold for another 20 minutes.
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February 2025 by Bill McNickle
I have called 5 times this morning trying to talk to a live agent. On hold for over an hour. Pathetic customer service.
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February 2025 by melinda f kline
I have had a billing problem .That i have been trying to get taken care of. I call and call they promise to get back to me. I realize its a simple problem. However im tired of the way its being handled . Aftear all this. I will decide if i want to renew , What is the correct number when you have a concern. In stead of being made a fool of .I figured if i write this. Maybe i might get some respect. And someone will keep their word .On what they have promised me
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January 2025 by June Cash
Had a less than welcoming experience that left us feeling defeated. We will be going to another location in hopes of better service.
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December 2024 by LaToya Hooper
I bought my battery from AAA when I went to get my vehicle winterize my mechanic recommended I replace the battery. I said I will just contact AAA it's still under warranty. AAA said my battery has to be completely dead for them to replace it. I said so by me driving to your location you will not replace the battery, but for the battery to go completely dead and you have to come to my location and use one of my roadside services to replace the battery gets taken away! That's grimmy.. I might as well go to AutoZone to replace the battery what a way to get over on your members..
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December 2024 by michael leaman
Complaint about AAA white pick up truck service vehicle,12/2/24 around 12 noon today your service truck with a orange cone on the front was tailgating me on Stoney Battery Rd,was far behind me then came up fast and got close behind me and stayed close to me from the Turkey Hill Minute Market up to Rt 23 then followed me to Estelle Drive and turned there,was going to go to the office and complain but didnt want to confront the driver. Was a short guy could hardly see him in the truck,just his head was visible. Traffic and driving is bad enough,then a AAA vehicle tailgates you,made me nervous. This is the second time one of your trucks tailgated me,wasnt too long ago.I was doing the speed limit like all the other cars,not slow or fast. Maybe someone should have a talk with that driver.Next time I will come to the office and make a complaint,or tell the police. Waited on the phone for you 10 minutes so I thought I would post here,then everyone can see....signed ...concerned member of AAA 12/2/24...oh MERRY CHRISTMAS
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November 2024 by William Illingworth
Short story: 13 year member, rarely ever used service, finally had a battery replacement, battery died within 6 months, AAA wouldn't provide a free replacement though it is their guarantee. Instead of supporting their members, they chose to lose 8 members over the price of a battery. The customer service in response to that incident has been wretched and cancelling has been nearly impossible.
Long story:
AAA is a "national" "members" service club. On a drive from Texas to Pennsylvania, our car battery died. AAA dispatched a driver to the Texarkana area, and that driver provided us a battery to continue our trip. Within six months, that same battery died in Philadelphia, Pa. When the technician attempted to assist in Philadelphia, they would not service under warranty because I was the original serviced member, and I am in Lancaster, PA. We now have three clubs involved: Texarkana, Central PA, and Philadelphia. And NONE of them would work with each other. They all had different systems, none had the receipts of work, I had to call and go-between all three, and inevitably, when I got a Membership Manager at Central, PA, he was so eager and so willing to help me in my upsetting story up until the point that he heard that the technician who was out to service the battery was in Philadelphia. As soon as he heard another club was involved, he said his hands are tied, and he could not assist us. We would have to pay for the battery.
FOR A NATIONAL MEMBERS SERVICE CLUB. I wasn't in Canada asking for a warranty on a product delivered in Mexico. I was in Pennsylvania asking for a warranty on a service produced in Texas. But, no, what I learned is that the AAA service guarantee is just a lie. Sure, they can get a certified mom-and-pop rep out to help you in the middle of the night, but they are not actually a national service center. They don't have a central CRM. They don't have central call numbers. They don't have anything that practically services a customer who is traveling the country.
Now, since this SNAFU really pissed me and my family off, 8 of us have all opted to cancel our memberships. However, I did not want to back down: AAA is saying they won't refund me a prorated fee for the amount of time I won't use. I think it's ridiculous. Their terms state that you get 30 days from renewal to cancel for a refund. A refund on services not provided? That's why they're a MEMBERS CLUB! They can say that your participation in the club IS your service. You're not paying for services or actual work, you're paying to be in the "cool kids club" and it's a sham. I've dumped AAA, I will tell anyone else to dump them, and I will not return. Sorry, but if you're a members club, then treat the member right the first time. Every time.
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August 2024 by Carol Fisher
Absolutely horrible customer service. I tried calling to renew our membership took 15 minutes to reach someone
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July 2024 by Gwen Clevenger
I have been a AAA member for 30 years and in the past have had excellent roadside assistance service for a flat tire and low battery. Today I called for roadside assistance for a flat tire on my Ford truck which was in a parking lot. Upon arrival, the serviceman asked if I had tools to release the tire from its compartment. I said “no” and he walked to his truck and got his own tools. He then informed me that the spare was flat and that he didn’t have a working air compressor. I asked if he could take the tire to a nearby Sheetz and he said that he didn’t want to do that. In the meantime, he was unable to jack up the truck to change the tire. He reluctantly took the tire to get air and told me upon return that he saw his boss at the Sheetz who told him that he shouldn’t be doing that. His response was “I’m doing it as a favor. My air compressor doesn’t work.” His boss said, “Still?” (The serviceman reported this to me.) What kind of tire service company doesn’t have a jack that can be used for a tire change or an air compressor that doesn’t work?!? He then told me to call Triple A and have my truck towed. Bottom line: I called my husband (who was sick in bed) and he came and used the jack that was in the truck to change the tire. I had reported to the serviceman that the jack was in the truck and he said that his jack was better. I suggest that Triple A find better companies than Mack’s Tire Service in New Holland or I will not be renewing my membership. This is just shoddy service all the way around.
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May 2024 by Lowell Anderson
We have NEVER been able to receive a response by calling the Estelle Drive location!
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December 2023 by Patti Esh
I worked with Calvin on a 2 day tripto New York City. He was courteous and very knowledgeable about NYC. His planning, recommendations, hotel and parking reservations, PATH train instructions, printed walking instructions, restaurant recommendations made our trip very enjoyable and easy! We definately will come back to AAA (Calvin) for advice on any trips in the future. Thank You!Patti
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December 2023 by Mike Graney
I waited for 5 hours and AAA never showed. I ran out of gas the third hour and it was 23 degrees outside. A stranger eventually helped me. AAA is worthless. Do a search, better companies doing the same thing exist, are hungry and give good service.
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November 2023 by kate S
If you have RV insurance and break down in central PA, AAA will not tow. they will waste several hours of your time not explaining this. if you have RV northeast roadside assistance, be aware it does not function everywhere
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November 2023 by Brandi S.
Had AAA for years, great service while living in NV. Moved to PA was switched to central penn office they are the worst. Agents are lazy and they are RUDE. After being a loyal member for years I will never use this service again. My car insurance roadside assistance is more reliable.
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September 2023 by Cynthia Reifsnyder
Usually good here but today was not one of them. 3 employees together laughing and talking together VERY loudly. We were the only customers. We waited and walked through the entire showroom and then stood and looked at them. The receptionist had to tell them we were waiting for service. As we were being serviced, one employee continued to talk to our agent. Not a professional experience. Kudos to the receptionist!
