This CVS in Lancaster is a 24-hour location known for its reliable prescription services, often getting orders right when other locations do not. Customers appreciate the helpful staff, with notable praise for employees like Tamisa and Randi, who provide exceptional customer service even during busy times. Tamisa went above and beyond to assist a traveler who had forgotten crucial supplies, demonstrating care and attention. Randi also received accolades for her professionalism and patience, especially when dealing with a challenging situation at the pharmacy register. However, some customers pointed out areas for improvement. The store's aisles are described as extremely small, making it difficult to navigate with a cart. Additionally, certain items are occasionally unavailable, and the shelves could benefit from renovation, as updated signs and larger text would help customers locate products more easily. Overall, while the CVS has dedicated staff and a commitment to customer service, enhancing the physical layout and product availability could further improve the shopping experience.
I had several questions for kind staff member named Michelle at the register and she answered all my questions, provided me information on OTC products that are covered by my insurance stipend and helped set up my card to get the most out of the store card benefits. She was kind and patient.
July 2026
Staff is ALWAYS helpful at this store. Other stores are newer, brighter but not as well stocked.
June 2026
I'm giving a 4th star because it's 24/7. Otherwise, just an average CVS. So, still an important city asset.
