This CVS in Lancaster is a 24-hour location known for its reliable prescription services, often getting orders right when other locations do not. Customers appreciate the helpful staff, with notable praise for employees like Tamisa and Randi, who provide exceptional customer service even during busy times. Tamisa went above and beyond to assist a traveler who had forgotten crucial supplies, demonstrating care and attention. Randi also received accolades for her professionalism and patience, especially when dealing with a challenging situation at the pharmacy register. However, some customers pointed out areas for improvement. The store's aisles are described as extremely small, making it difficult to navigate with a cart. Additionally, certain items are occasionally unavailable, and the shelves could benefit from renovation, as updated signs and larger text would help customers locate products more easily. Overall, while the CVS has dedicated staff and a commitment to customer service, enhancing the physical layout and product availability could further improve the shopping experience.
I recently switched my prescriptions to this pharmacy. The staff promptly returns calls with detailed information. I would specifically like to commend the representative who called me on the early evening of February 3rd; I could hear in her voice that she genuinely cared about resolving my situation.
December 2025
Just wanted to speak to someone in pharmacy and could not get through, your automated AI would not transfer me said she couldn’t.. done with CVS
November 2025
Mike, the front end CSR went out of his way to help me locate a replacement cane stopper. I’m very grateful for him helping me START to FINISH!
