Enterprise Rent-A-Car
Car RentalHours:
1470 Manheim Pike, Lancaster PA 17601 Hours
About Enterprise Rent-A-Car
Enterprise Rent-A-Car offers convenient rental options at thousands of locations, including airports and Lancaster, PA. Customers can rent cars in over 30 countries worldwide, making it suitable for both local and international travel. The company emphasizes a high standard of care, backed by 65 years of experience and a focus on exceptional customer service. Booking is simple, available online or through the Enterprise app, allowing customers to start their rental process easily. Reviews highlight some positive experiences, such as friendly and professional staff who are efficient and customer-focused. Customers appreciated the comfortable vehicles, especially a Chrysler Pacifica noted for its spaciousness and good gas mileage. Many found the rental process straightforward and the prices reasonable. The staff was praised for their friendliness and for accommodating customers despite being busy, with some mentioning friendly interactions and a courteous atmosphere among fellow customers. However, there are some common concerns. Several reviews mention being understaffed, leading to long wait times and difficulty adding additional drivers, especially for larger vehicles like vans. The branch's location was described as awkward, requiring U-turns to access. Vehicle issues were also noted, such as returning a car that had a faulty gas gauge, resulting in extra expenses. Additionally, booking a vehicle in advance did not always guarantee availability, as some customers faced last-minute changes or limited options, which affected their plans. Overall, Enterprise Rent-A-Car in Lancaster provides reliable service with friendly staff and a good vehicle selection, but potential customers should be aware of occasional staffing shortages and vehicle availability issues.
Most Recent Reviews
March 2026
I have been renting a car from here for a few months and it has been wonderful.
The branch manager was calm, nice, helpful, and understanding. She took the time to explain something about my bill that I did not quite understand. What she did was gain my trust and respect.
March 2026
hands-down best enterprise/car rental location in lancaster county. customer service is fantastic - they consistently go above-and-beyond.
February 2026
Jaylen helped me and my mom rent a car, she was very nice and respectful, we had a great experience there thanks to her it was a complete opposite compared to when we went to the enterprise at Columbia ave.
More Comments(208)
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