Firestone Complete Auto Care in Lancaster, PA has a strong reputation for providing reliable and friendly auto care services since 1926. Customers appreciate the quick and efficient service, often completed in less than 30 to 45 minutes. The staff, including managers and technicians, are described as polite, kind, and professional, always keeping customers informed throughout the process. Many reviews highlight the helpfulness of the team, with staff going above and beyond—such as personally assisting with repairs and ensuring vehicles are serviced properly without unnecessary charges. For example, one customer’s splash guard was fixed at no cost, and another’s brake issues were explained clearly and resolved promptly so they could return to their journey. Others mention how the team treated customers with respect, especially those less familiar with vehicle repairs, ensuring they felt cared for and not taken advantage of. The shop handles everything from oil changes and tire rotations to repairs like fixing flat tires or replacing clamps. Overall, the Lancaster location offers affordable, trustworthy, and fast auto care, making it a trusted destination for vehicle maintenance and repairs in the community.
2nd time I've been here. They were busy but still were able to determine what was wrong with my car in a reasonable time frame. They were upfront with what exactly needed to be done and the cost estimate was almost dead on. This is the 2nd major job they have done on my car and both times were positive experiences for me.
June 2024
Today I pulled into Firestone on Oregon pk in Lancaster and spoke with Mr. Wellington the service manager regarding my splash guard hanging down. The staff checked my car out and determined I just needed a few clamps, they had my car finished in less than 30 minutes and also at no charge!!!
