Lancaster Marriott at Penn Square offers a blend of historical charm and modern comfort. Guests have enjoyed their stays, often highlighting the spacious rooms and comfortable beds. The hotel is praised for its great location in downtown Lancaster, making it easy to explore nearby restaurants and attractions. Service received mixed feedback. While some guests appreciated the friendliness of staff members, particularly in the members lounge, others felt that customer service could be improved, especially at the front desk. The check-in process was noted to be swift and efficient, contributing to positive experiences. However, there are areas for improvement. Some guests reported issues with room cleanliness and maintenance, such as lumpy mattresses and limited amenities like bottled water and coffee supplies. The ongoing renovations at the front of the hotel and elevator malfunctions were also points of concern for several visitors. Despite these complaints, many guests still recommend the hotel for its overall experience, particularly for special occasions. The combination of friendly service, spacious accommodations, and a prime location makes it a recommended choice for those visiting Lancaster.
Extremely nice hotel! Very clean. Great restaurants. Staff was very helpful! I can't wait to stay there again!
March 2026
Really nice hotel in the center of Lancaster. Beautiful rooms although Im still not a fan of the sliding doors on the bathrooms. Beautiful views from the room of town center.
February 2026
In the heart of downtown Lancaster City and local businesses restaurants etc, is this gorgeous Marriott. With a breathtaking lobby and gorgeous seating area it is modern and comforting, with huge windows to take in the world around it.
