Pep Boys Auto Service & Tire Shop in Lancaster, PA, offers a range of automotive services including tire repair, replacement, and alignment, along with general maintenance like oil changes and brake repair. Customers appreciate the speed and affordability of the services, often finding the staff friendly and helpful. Many reviews highlight specific employees, such as Ray, who have gone above and beyond to assist customers, providing clear explanations and showing genuine care, especially in urgent situations. However, the business has received mixed feedback regarding customer service. While some experiences have been positive, others mention instances of rudeness and unprofessional behavior from certain staff members, which has left some customers feeling dissatisfied and questioning their trust in the service. Furthermore, the cleanliness of the waiting area has been criticized, with reports of unsanitary conditions that detract from the overall experience. Despite these concerns, Pep Boys maintains a long-standing reputation for reliable service and has a history of satisfied customers. The shop is noted for its expertise in servicing a variety of vehicles, including hybrids and electric cars. Visitors are encouraged to call or book an appointment for their automotive needs.
