Truist is a bank known for its helpful and courteous employees. Customers appreciate the friendly service they receive, often from staff who are quick to assist with questions and needs. During recent times, branches have temporarily adjusted services to prioritize health and safety, offering teller services through drive-thru lanes, appointment-only visits, and enhanced sanitization at some locations. Customers have found it easier to get assistance by calling local branches, where staff are friendly and helpful. Overall, Truist has a positive reputation for good customer service and a long-standing presence in the community.
