Citadel Credit Union receives high praise for its unmatched customer service, with associates thoroughly explaining programs and promptly greeting clients in a private, seated setting. The app is easy to use, featuring a cashback checking account, mobile banking, and contactless pay options. Helpful services include a no-charge coin counting machine, free notary, overdraft courtesy pay, and ID theft mitigation. Members appreciate the better hours, bill payer system, and various accounts like savings, credit cards, and retirement funds. The overall experience is a world of difference from standard banks, making clients feel treated like a person again. Many recommend switching to Citadel for all banking needs.
I enjoy my membership with this credit union but this location in particular the ATM is always not working. It’s very frustrating because it’s convenient to my place of employment.
June 2024
People are nice Worst branch to withdraw money Only one machine This is wait time is ridiculous We are in 2024 people you clearly have enough money to upgrade your branch, but not enough to get another machine .
January 2023
I've used Citadel for years. I love this bank and people who work there are very nice.
