Citadel Credit Union receives high praise for its unmatched customer service, with associates thoroughly explaining programs and promptly greeting clients in a private, seated setting. The app is easy to use, featuring a cashback checking account, mobile banking, and contactless pay options. Helpful services include a no-charge coin counting machine, free notary, overdraft courtesy pay, and ID theft mitigation. Members appreciate the better hours, bill payer system, and various accounts like savings, credit cards, and retirement funds. The overall experience is a world of difference from standard banks, making clients feel treated like a person again. Many recommend switching to Citadel for all banking needs.
Very Positive experience opening a new savings and checking account with Citadel Credit Union. Associates were well verst in product lines being offered, assisted setting up online banking and provided guidance with using ATM services.
April 2026
All 5 people I dealt with were responsive, knowledgeable and respectful. Best loan experience I have ever had!
April 2026
Shawna was very helpful and answered any questions we had. Don't get this service at the other bank we deal with
