CVS is a retail store that offers a range of products and services, including pharmacy, printing, and general merchandise. Customers have mixed experiences, but positive feedback highlights the efforts of dedicated staff members. One customer praised a staff associate for exceptional customer service, noting her willingness to take extra time, assist with printing needs, and entertain a toddler, all while maintaining a pleasant attitude. This level of service left a strong impression and encouraged repeat visits. In contrast, some reviews mention that the store's overall layout can be confusing, with signage not always clear, making it harder to find items. The store can feel congested, and its overall flow is not ideal, although staff members are generally helpful and friendly. The selection and prices are considered standard for CVS, and cleanliness is acceptable. Customer experiences with the pharmacy vary. Some report efficient prescription filling and helpful pharmacists, including efforts to locate hard-to-find medications and ensure correct prescriptions. However, others have faced longer waits, especially during vaccination appointments, which can be overbooked and slow, with staff starting appointments late. Overall, CVS is appreciated for its friendly staff and good customer service, especially in the front store, but issues with store layout, congestion, and vaccination efficiency are noted. Despite some drawbacks, many customers leave satisfied and willing to return, especially when staff go above and beyond to meet their needs.
