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February 2024 by dave buti
Very pleasant employees and everything I needed was in stock
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February 2024 by Joshua Foust
Overall I generally have a good experience in this store and interacting with the employees. A few of them are extremely helpful. On the other end of the spectrum is Karen, who sometimes works evenings on the pro/lumber side. She sucks, to put it plainly. She is the only employee at any Lowe's that has treated me like an annoyance. I'm new to the Pro program and forgot to show my qr code first when buying my bosch saw. She said I was out of luck and there was no way to get credit without going to the service desk and having them return it and resell it to me. This is before the transaction was complete, mind you. I asked if I could scan receipts in the app to get credit and she said I couldn't. Makes me not want to go there. Even though everyone else is great, I hate the chance that I'll have to suffer through her customer service and leave the store in a much worse mood than i entered with. Maybe have her clean the toilets or stack rocks in the landscaping area or something, she would be much better in a non-customer-facing role IMO.
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February 2024 by Jeanette Bevan
Found everything I needed
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February 2024 by Mark Sweeney
Bought a brand new washer and only two washes and it broke
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February 2024 by Farmer dairy
Excellent store
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February 2024 by Dave Baughman
I had an issue with a light panel and Craig helped me resolve the problem with no cost. Great people, great service !!
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February 2024 by Randy Baker
We have been shopping this Lowe's for years, in fact we built our entire house using Latrobe Lowe's. Such an amazing staff at this location. Everyone is extremely helpful and the managers are top notch! The manager Joe, is the most helpful manager I have ever had the pleasure of dealing with. He goes above and beyond any other manager I have ever seen. Great job Lowe's keep up the great work!!!
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January 2024 by Rob Demine
Only self check outs
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January 2024 by Rick DelGrosso
Pro service is excellent Tracy and crew are the best along with all of Lowes employees.
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December 2023 by Brian A Schmucker
Sad that you have to check out yourself
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December 2023 by Juan Ayala
Very nice store and they have everything you need
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December 2023 by Susan Stillman
Do not like self service check out. Give myself a 10. Smiled
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December 2023 by E Martinez
Typical Lowe's. Easy parking.
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November 2023 by Danelle Haggerson
They have made my remodel more difficult than necessary. The employees are absolutely hostile at the Latrobe location. Every answer is "call corporate." Even after they held our vanity for a month, their only answer to a payment issue was cancel it. The customer service rep refused to problem solve, give me a timeline for reorder or put me through to someone who could help. (I had to get a daily increase from the bank and they couldn't tell me when it would bill but their policy will not let them resubmit so the only answer was to cancel and replace the order for items that would take a month to reship.) Never again. I cancelled the entire order and found everything for less, shipping immediately from Amazon. That is why Bezos is ruining big box hardware. Good riddance.
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November 2023 by Richard Cohran
This was a typical visit when you go. They only have one or two of the things you need. Go to Ace hardware they'll have exactly what you want and often or less money. Finding staff to help you is impossible.
