CVS has generally received positive reviews for its helpful and friendly staff, especially at the Quentin Road location in Lebanon, where employees are attentive, courteous, and willing to assist with questions or coupons. Customers appreciate the clean and attractive store environment and often give high praise to pharmacy staff, notably Jody, for their excellent service. However, there are some concerns raised about certain experiences, such as issues with prescription pickup and delivery, which can be frustrating. Overall, the store is seen as a welcoming place with good customer service, and employees like Michael and Jody in the pharmacy are particularly valued. Despite some negative moments, most reviews highlight a positive shopping experience, especially when staff go out of their way to help.
Staff is rude. They act like you are bothering them. You really need to do something about that staff.
April 2026
Have to refill a prescription that was ready because I’m using GoodRX rather than through insurance. I didn’t see anywhere in the app to update this beforehand. Not only an inconvenience to me but it was obvious it was an inconvenience to the pharmacist as well.
January 2026
The pharmacy staff is RUDE!!! They will NOT help find another place to fill your rx if they don’t carry it. I went to Weis pharmacy and their pharmacist was excellent and called and found me a place.
