Xfinity Store by Comcast Branded Partner

Internet Service Providers
Hours:
1790 Quentin Rd, Lebanon PA 17042

Hours

Monday
10AM - 8PM
Tuesday
10AM - 8PM
Wednesday
10AM - 8PM
Thursday
10AM - 8PM
Friday
10AM - 8PM
Saturday
10AM - 8PM
Sunday
10AM - 6PM

About Xfinity Store by Comcast Branded Partner

The Xfinity Store by Comcast Branded Partner in Lebanon, Pennsylvania, has received mixed reviews from customers. While some have had excellent experiences, others have faced challenges. Many customers praise the store's employees for their exceptional customer service. Reviewers highlight the patience, kindness, and knowledgeability of staff members like Maurice, Jaylee, and Rowan, who have helped them quickly resolve various issues. Customers appreciate the employees' efficiency in setting up new phone plans, Wi-Fi, and equipment, as well as their willingness to answer all questions. However, some customers have encountered long wait times and inconvenient office layouts. One reviewer noted the standing-only service, which may not be the most comfortable arrangement. Notably, one customer had a frustrating experience with a customer service representative who insisted on the need for a new phone, despite the customer's explanation that the issue was likely with the modem. The customer was relieved to find that the in-store staff were able to correctly diagnose and resolve the problem with a new modem. Overall, the Xfinity Store by Comcast Branded Partner in Lebanon seems to provide a mixed experience, with the exceptional customer service of its employees balancing out the occasional logistical challenges.

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