Metro by T-Mobile at 7110 New Falls Rd is known for its friendly and helpful staff, making it a top choice for prepaid plans and 5G phones from Apple, Samsung, and OnePlus. Customers appreciate the staff’s patience and dedication, especially when resolving complex issues. One customer praised Ozzy for his exceptional service, helping with account transfers and phone upgrades after months of difficulty, and even trying to secure better offers during phone switches. Another reviewer highlighted Ozzy’s assistance with a new phone and valued his great customer service. The staff, including K, Alexis, and Brenda, consistently receive high praise for their helpfulness and professionalism. Despite some frustrations with customer service in the past, customers express loyalty to the store due to their positive experiences and the staff’s efforts to fix account issues, sometimes after long wait times. Overall, the store offers a welcoming environment where knowledgeable staff go above and beyond to assist with technical issues and account management. Whether for new phones, account transfers, or plan consultations, customers find Metro at this location to be a reliable and friendly place to get service.
I had such a great experience coming back to metro Ozzy assisted me and was great he helped me with my new phone and everything I needed for the phone Ozz has great customer service with the public thank you so much
May 2025
The staff here is extremely helpful and nice! Especially K who always helps me with my technical issues! This is the best Metro store ever!
November 2023
I had a great experience when I came into this location the two girls Alexis and Brenda were amazing i definitely recommend to come to this location thank you guys so much
