Metro by T-Mobile at 7110 New Falls Rd is known for its friendly and helpful staff, making it a top choice for prepaid plans and 5G phones from Apple, Samsung, and OnePlus. Customers appreciate the staff’s patience and dedication, especially when resolving complex issues. One customer praised Ozzy for his exceptional service, helping with account transfers and phone upgrades after months of difficulty, and even trying to secure better offers during phone switches. Another reviewer highlighted Ozzy’s assistance with a new phone and valued his great customer service. The staff, including K, Alexis, and Brenda, consistently receive high praise for their helpfulness and professionalism. Despite some frustrations with customer service in the past, customers express loyalty to the store due to their positive experiences and the staff’s efforts to fix account issues, sometimes after long wait times. Overall, the store offers a welcoming environment where knowledgeable staff go above and beyond to assist with technical issues and account management. Whether for new phones, account transfers, or plan consultations, customers find Metro at this location to be a reliable and friendly place to get service.
Great Customer Service and the store was very clean and people are very helpful
May 2026
I previously switched to boost and I came back to metro I like the service and the gentleman he take care me very good he speak Spanish he help me to set up my phone and all my contacts
November 2025
I have dealt with Ozzy in store several times when picking up my free Tuesday Metro gift and he always answers my questions knowledgeably. When I am ready to upgrade I will deal with him because he's a straight shooter and builds rapport by putting his customers needs first.
