Members 1st Federal Credit Union is a member-owned, not-for-profit financial institution serving Central Pennsylvania since 1950. With locations across eight counties, including Adams, Berks, Cumberland, Dauphin, Lancaster, Lebanon, Perry, and York, it is committed to supporting the local community through partnerships with organizations and charitable events. Customers praise the credit union for its friendly, helpful staff and efficient service. New account holders often receive their debit card and checks on the same day, a notable advantage over larger banks, making the process quick and convenient. The staff members, including representatives like Susana Sepulveda and Sarah, are recognized for their knowledge, kindness, and ability to assist with setting up accounts and linking mobile payment options such as Google Pay. Customers appreciate the online banking app, describing it as easy to navigate and helpful for managing finances. While some mention the lack of 24/7 customer support as a minor downside, overall, Members 1st is highly recommended for its reliable, customer-focused service and streamlined banking experience. The credit union’s commitment to community and personalized service has earned it high praise, with many customers giving it a full 5-star rating.
Ryan went well above beyond to get me into my car. Great service. Just over all a good experience thank you again.
February 2024
Great for local banking, lack of 24/7 customer support doesn't work for most in today's world. If local highly recommend seeing Angie (members service rep/should be manager), consummate professional, knowledgable, well versed & able to take some heat when finances are in disarray. Recommend, if local.
August 2023
I can't thank Sarah enough for all her help in setting up a new checking account, debit and charge card. She was very nice, sympathetic, knew her stuff and answered all me questions and some I didn't even ask! I highly recommend them.
