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“I can't say enough good things about this branch.Victoria was absolutely amazing in helping me secure my car loan. She made the whole process easy to understand an incredibly fast. To top it off Kira is hands down the best teller i've ever worked with; always friendly and efficient.These two along with Kara make banking here, a total pleasure.”
“i had the absolute BEST experience here at citadel starting with Debbie, she was so sweet to introduce me to Gabriela, Gabriela assisted me with so much patience and guided me through the application process. After approvals, the closing process was really smooth with Chanelle’s and LaTonya’s assistance. While encountering some difficulties with the dealership stating that i cannot pick up my car until 2 days later, although the car is on the parking lot. LaTonya and Chanelle helped me with communicating with the dealership and i was able to get my car same day! i highly recommend banking with citadel at granite run drive office! <3”
“Wanted to take a moment to express about my experience with Red Rose Credit and they help with getting a car loan for my husband and I. Abi was amazing and very helpful. He made the experience easy and saved us some money. Thank you again for all the help.”
“Best service Jay Parrillai will say 5 stars for sure very friendly and really made me feel welcomed i actually went in to ask about my auto loan and ended up liking them so much I opened a new checking account Jay is very professional and I was helped even downloaded and helped me set up online services I so appreciate it like I said the Best Service ask for Jay I will recommend 100%”
“I visited this location on Saturday morning. I had some paperwork that had to be filled out. I was warmly greeted by Luis. Right away I knew I was in good hands. He took the time to fill out the needed information and asked me to review it before I left. I never got the feeling I was an inconvenience. He is very friendly and an asset to this branch.
Thank you so much Luis for helping me with my inquiry and completing my forms. You made my day!!!
I'm so glad I do my banking with Members 1st.”
“Zuleyma made us feel very comfortable and welcome . Since this was our first time here, she answered all our questions and presented us with different options. We left there very happy with our newest joint bank account opened at Belco Community Credit Union. Thank you once again Zuleyma!”
“Your CSR Amanda was extremely helpful and kind .
She made sure to check out the problem with my account,assured me that my account wasn't acessed then help me repair my account to assure it was safe & secured
I have been a long time customer of Citadel FCU and very satisfied with their CSR
Thank you Amanda for your assistance this morning !”
“I’ve been with this bank for almost 10 years now. No complaints; I wanted to open my business account here too but they are not register with Zelle and right now all of my clients use it.”
“I stopped at the Oregon Pike Belco without an appointment to close an account for a deceased love one. Two tellers helped walk me through the process. It was easy and seamless. I live out of state, but if I were local, I would definitely bank here based upon the customer service I received today.”
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“With the plethora of online banks that make themselves appealing with fancy loans and interest rates that are buried in disadvantages to people across the country, Members 1st stands above. No amount of technology will ever replace face to face interaction or to have an underwriter that you can speak to, not an automated system that determines your situation for you. Members 1st offers delivers real personal experience that as consumers, we deserve when it comes to our finances.
This branch here in Lititz specifically is clean, well maintained, and to say that the employees are not knowledgeable or helpful would be an understatement.
I am extremely grateful to Mrs. Rivera from this branch specifically for assisting me and navigating me through a major financial decision with facts, logic, and complete professionalism without bias. She is a prime example of what Members 1st represents.
In short, don't be mislead with online services, speak to someone that can actually understand your goals and help you execute them.
A++ Members 1st!”