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“Lake Region Dime Bank has the most outstanding customer service. Every employee greets with a smile and willing to help with banking issues. Gabby, for example seamlessly transferred my compromised account to a new one while I waited. And, I walked out with a newly printed bank card and xtra checks.In addition, Julie called a questioned an outstanding check from that account and kindly had it paid from my new. Human touch is what is extraordinary here.Loyal Customer”
“Felicity is very helpful every time I go in the bank. She helps me with all my transactions. She always knows what I want to do. She always has a smile on. Love the Hawley branch”
“Most negative reviews left are about paperwork.let me tell you I had absolutely everything you needed to close out an account a deceased person. But nope there was another L8 form needed bc the account. Holder was from another state, and I live in PA. These people where amazing in having the new form notorized and sent out immediately. No other bank would have done this, so all the negative reviews are wrong, you missed something. There's protocol that need to be followed and these people got everything done, so I have to give them 5 Stars because they did me good, other wells fargo banks in other states have no clue compared to these people.”
“I've had nothing but great customer service, and positive attitude! They helped me with any questions I had and showed good patience too. Samantha and Don were wonderful!”
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“Started using NBT over the past year and can’t love on them ENOUGH! All the girls are so sweet and so personable. Sarah always goes above and beyond, and really helped my small business with our account! Love my banker barbies ?”