Advance Auto Parts at 554 Union St in Luzerne provides a range of automotive aftermarket products and free store services. Customers can find popular brands such as FRAM fluids and oil filters, Carquest parts, and DieHard® batteries. The store offers convenient same-day options and free services like battery testing, battery and wiper installations with purchase, engine code scanning, and testing of starters and alternators. The loyalty program, Speed Perks, allows customers to earn points for discounts on store items and gas at Shell stations. Customer experiences highlight the helpful and friendly staff, with employees like Chris, John, Bob, and George receiving praise for their outstanding service. Chris was especially noted for his patience, clear explanations, and efforts to help save money during a stressful car battery replacement. John provided quick and effective assistance with a key fob battery, offering tools and support without prompting. Bob helped coordinate a transmission part order from afar, demonstrating excellent customer service. George went above and beyond by installing a new battery in the parking lot after hours, ensuring the job was done properly. Overall, the Luzerne location is known for its knowledgeable staff, quick service, and willingness to go the extra mile for customers, making it a reliable choice for automotive needs.
